{"id":2627283,"url":"https://alion.io/job/caterpillar-it-analyst-2","title":"IT Analyst","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89210,"max":133810,"currency":"USD","period":"year","gross":null,"usd_annual":133810},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-15T15:31:15Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T04:46:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Career Area:\nTechnology, Digital and DataJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nIT Analyst\nRole Definition:\nAs an Information Technology (IT) Analyst, you will have the opportunity to work both independently and with a cooperative team on installation, troubleshooting and support of commonly deployed manufacturing and office software within the Caterpillar BCP Division, Athens, GA manufacturing facility.\nYou will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success. Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions to solve business problems as a liaison with 1st / 2nd line support Help Center.\nWhat You Will Do:\nWorking directly on application / technical problem identification and resolution, including off-shift and weekend support functions including, but not limited to:Pinpoint, Serv-I-Quip\nDeviceWise\nVMC Test Manager\nSecurity Suite Software\nServiceNow\nPSPS\nElectronic Technician (Cat ET)\nSAP Manufacturing Execution Systems\n\nParticipating in integrated testing and user acceptance of application or infrastructure components\nWorking with vendors on the integration of purchased application(s) and/or infrastructure\nDesigning and implementing processes, or process improvements, to aid in development and support\nWhat You Have:\nThorough knowledge of ITIL/ITSM Incident, Problem, and Change processes\nOrganizational, prioritization and structured fault-finding skills\nDocumentation Skills (process & procedure generation in MSOffice tools)\nGeneral knowledge and ability to troubleshoot:PC Hardware (Dell Desktops and Laptops)\nIndustry standard and custom audio/visual systems.\nHP printer devices.\n\nComfortable in a production (fabrications and assembly) environment requiring personal protection\nequipment (PPE)\nAbility to work under pressure and manage dynamic workload priorities\nDesire to continually learn and evolve within a fast-moving IT environment\nAbility to lead and train others\nProven time management and organizational skills\nGood client management and interpersonal skills, self-starter, and valued team player\nTop Candidates Will Have:\nAdvanced PC skills, Microsoft suite (Office365)1-2 years Caterpillar systems support experience with knowledge of:\n\nPinpoint\nServ-I-Quip\nDeviceWise\nVMC Test Manager\nSecurity Suite Software\nSymantec Endpoint Protection (SEP)\nSymantec Endpoint Encryption (SEE)\nPGP\nServiceNow Service/Incident/Problem/Change Management\nPSPS\nElectronic Technician (Cat ET)\nManufacturing Execution Systems\n SAP ME\nThorough knowledge of ServiceNow tool suite for recording all incidents and requests, problems, and changes.\nAdditional Info:\nThe primary location for this position is Athens, GA.\nThis role requires 5 days onsite.\nRelocation is NOT available.\nSPONSORSHIP IS NOT AVAILABLE.\nEducation/Experience: Degree or equivalent experience desired\nSkill Descriptors:\nCore Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.\nProblem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.\nApplication Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.\nImplementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).\nRequirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project..\nSystem and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.\nSystem Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.\nWhat You Will Get -\nOur goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.\nHere you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.\nAll qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.\nAbout Caterpillar -\nCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly one hundred years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.\nSummary Pay Range:\n$89,210.00 - $133,810.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits:\nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\nMedical, dental, and vision benefits*\n\nPaid time off plan (Vacation, Holidays, Volunteer, etc.)*\n\n401(k) savings plans*\n\nHealth Savings Account (HSA)*\n\nFlexible Spending Accounts (FSAs)*\n\nHealth Lifestyle Programs*\n\nEmployee Assistance Program*\n\nVoluntary Benefits and Employee Discounts*\n\nCareer Development*\n\nIncentive bonus*\n\nDisability benefits\n\nLife Insurance\n\nParental leave\n\nAdoption benefits\n\nTuition Reimbursement\n\n* These benefits also apply to part-time employees\nPosting Dates:\nOctober 15, 2026 - October 19, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.\nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\nNot ready to apply? 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