{"id":2506878,"url":"https://alion.io/job/caterpillar-manager-information-technology","title":"Manager Information Technology","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Power BI","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-14T07:45:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T16:39:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Career Area:\nTechnology, Digital and DataJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nIT Manager - Machines Order Management\nJob Description\nWe are seeking an IT Manager - Machines Order Management to join our Technology, Digital and Data organization.\nThe preference for this role is to be based out of Bangalore - Caterpillar PSN / Chennai - WTC\nThis position requires candidate to work a 5-day -a -week schedule.\nShift Timing: 01:00-10:00PM IST\nThe IT Manager will provide people, technology, solution, delivery, and operational leadership for technology capabilities supporting Machines Order Management. The successful candidate will lead a team of approximately 4-5 Solution Analysts responsible for supporting, enhancing, and modernizing business-critical Order Management solutions.\nThis role will establish clear priorities and accountability across the team, develop functional and technical capabilities, partner with business and technology stakeholders to understand evolving needs, and ensure effective delivery and ongoing health of Order Management solutions.\nThe IT Manager will work closely with business stakeholders, Solution Analysts, Product Owners, Solution Architects, engineering teams, data and integration teams, application support teams, and strategic technology partners. The role requires the ability to understand business processes and technology dependencies across an integrated enterprise landscape while providing leadership from strategy and solution definition through delivery, deployment, and operational support.\nThe successful candidate will combine strong people leadership, business acumen, technical understanding, delivery discipline, stakeholder management, and a digital and AI mindset to build a high-performing team and deliver measurable business value.\nWhat You Will Do\nPeople and Capability Leadership\nLead, coach, and develop a team of approximately 4-5 Solution Analysts supporting Machines Order Management capabilities.\nEstablish clear roles, responsibilities, application ownership, business capability ownership, goals, and performance expectations across the team.\nDevelop team capabilities in business-process knowledge, functional analysis, application expertise, solution analysis, data, integration, AI, automation, and emerging technologies.\nProvide regular coaching, feedback, mentoring, and career-development opportunities.\nBuild functional and technical depth within the team and increase the team's ability to independently own and support Order Management solutions.\nPromote cross-training, succession planning, knowledge sharing, and documentation to reduce dependency on individual subject-matter experts.\nAssess team capacity, skills, and capability requirements and proactively address gaps affecting delivery or operational support.\nFoster an environment of accountability, collaboration, innovation, inclusion, continuous learning, and proactive problem solving.\nDevelop future technology leaders by providing meaningful ownership and opportunities for increased responsibility.\nMachines Order Management Technology Leadership\nProvide technology leadership for assigned capabilities across the Machines Order Management landscape.\nDevelop a strong understanding of end-to-end Order Management processes, business priorities, user needs, technology dependencies, operational challenges, and desired outcomes.\nProvide leadership across capabilities such as product configuration, order intake, pricing, scheduling, fulfillment, shipment, invoicing, dealer collaboration, and order visibility.\nEnsure technology priorities align with business objectives, enterprise architecture, technology strategy, and operational needs.\nEstablish clear ownership and governance across applications and business capabilities.\nEnsure business needs are evaluated from an end-to-end process and technology perspective rather than within individual applications.\nPartner with architecture and engineering teams to drive scalable, secure, resilient, maintainable, and supportable solutions.\nIdentify opportunities to simplify and modernize the Order Management technology landscape.\nBalance delivery of new capabilities with operational stability, modernization, technical debt, cybersecurity, controls, and application health.\nBusiness Partnership and Technology Strategy\nBuild trusted relationships with Order Management business leaders, process owners, product leaders, and technology stakeholders.\nUnderstand business strategy, challenges, and priorities and translate them into appropriate technology capabilities and investments.\nProvide technology guidance and thought leadership regarding solution opportunities, risks, dependencies, and trade-offs.\nFacilitate roadmap, prioritization, process-design, and solution discussions with business and technology stakeholders.\nPartner with Product Owners and business stakeholders to align technology capacity and investment with the highest-value business priorities.\nDevelop and communicate technology roadmaps for assigned Order Management capabilities.\nEnsure technology investments have clear expected business outcomes and appropriate measures of success.\nCommunicate technology strategy, delivery progress, application health, risks, dependencies, and investment needs to stakeholders and leadership.\nProvide fact-based recommendations when priorities, business needs, and technology constraints compete.\nSolution and Architecture Leadership\nGuide Solution Analysts in understanding business problems, processes, requirements, and desired outcomes before defining technology solutions.\nEnsure appropriate analysis is performed across processes, applications, integrations, APIs, data, controls, and upstream and downstream dependencies.\nPartner with Solution Architects, engineers, and other technology specialists to evaluate solution options and technical trade-offs.\nEnsure solutions align with enterprise architecture, cybersecurity, data, integration, and technology standards.\nPromote reuse, standardization, simplification, and sustainable enterprise solution patterns.\nChallenge unnecessary customization and technical complexity.\nEnsure solutions appropriately consider scalability, resiliency, security, performance, monitoring, maintainability, and supportability.\nEnsure technical debt and architectural risks are understood and incorporated into technology planning.\nProvide leadership and escalation support for complex issues spanning multiple applications or business capabilities.\nDelivery and Execution Leadership\nProvide leadership and accountability for successful delivery of Order Management technology capabilities.\nEnsure effective coordination across Solution Analysts, Product Owners, architects, engineers, testers, support organizations, and technology partners.\nEstablish disciplined delivery practices for planning, requirements, decision management, issue resolution, risk management, testing, deployment, and stabilization.\nEnsure functional requirements and technical objectives remain aligned with intended business outcomes.\nMonitor delivery progress and proactively address risks, dependencies, resource constraints, and barriers.\nCoordinate dependencies across Order Management applications and related enterprise capabilities.\nEnsure appropriate functional, technical, business, security, and operational readiness before production deployment.\nPromote automation of software delivery and testing where appropriate.\nEnsure delivered capabilities transition successfully into ongoing application ownership and operational support.\nDrive continuous improvement in planning, analysis, development, testing, release management, and technology delivery practices.\nAI, Automation and Digital Enablement\nChampion the practical use of Artificial Intelligence, Generative AI, Agentic AI, machine learning, intelligent automation, workflow automation, and advanced analytics across Order Management processes and technology operations.\nIdentify business and technology processes that can be simplified or improved through AI and automation.\nBuild AI and automation skills within the Solution Analyst team and encourage experimentation within appropriate enterprise controls.\nPartner with business, architecture, data, engineering, and cybersecurity teams to evaluate AI and automation opportunities based on value, feasibility, scalability, data readiness, security, and operational risk.\nIncorporate AI, automation, and data-driven capabilities into technology roadmaps and improvement opportunities.\nIdentify repetitive, manual, high-volume, or error-prone activities that are candidates for automation.\nExplore responsible applications of AI and automation to requirements analysis, testing, production support, monitoring, knowledge management, operational insights, and employee productivity.\nPromote reusable and sustainable enterprise automation approaches rather than isolated point solutions.\nEnsure AI-enabled solutions align with applicable enterprise architecture, data, security, governance, and responsible AI expectations.\nEstablish measures for adoption, productivity improvement, operational performance, and business value from AI and automation initiatives.\nOperational Excellence and Application Health\nMaintain visibility to production incidents, recurring defects, application performance, technology risks, technical debt, and improvement opportunities.\nEnsure significant and recurring production issues receive appropriate root-cause analysis and corrective action.\nUse operational trends, business feedback, and product-health measures to guide technology priorities.\nEnsure the team balances delivery of new business capabilities with reliability, security, maintainability, and operational sustainability.\nPartner with engineering and support teams to continually improve service quality and application stability.\nStrategic Stakeholder and Partner Management\nServe as a trusted technology partner to business leaders and key stakeholders within Machines Order Management.\nBuild productive relationships across business, product, architecture, engineering, data, cybersecurity, application support, and partner organizations.\nOperate effectively within a globally distributed and matrixed organization.\nCommunicate complex technology concepts, options, risks, and trade-offs in clear business terms.\nProvide transparent communication regarding priorities, progress, application health, risks, investment needs, and expected outcomes.\nManage technology partner contributions and ensure alignment with delivery commitments, technology standards, product priorities, and quality expectations.\nResolve competing priorities through fact-based decision making and appropriate escalation.\nInfluence outcomes across teams and organizations beyond direct reporting relationships.\nGovernance, Security, Risk and Controls\nEnsure technology solutions comply with applicable enterprise architecture, cybersecurity, data, privacy, change-management, and application-lifecycle expectations.\nIntegrate governance and control requirements into technology planning and delivery.\nPartner with architecture, cybersecurity, data, risk, and support organizations to address identified vulnerabilities and control gaps.\nPromote appropriate governance for AI and automation, including consideration of security, data use, accuracy, human oversight, and operational risk.\nWhat You Will Have\nBachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems...","description_format":"text","description_chars":28897,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T07:45:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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