Office Systems Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

At CAT Financial, technology is a key enabler of our business and customer success. We are looking for a motivated and curious IT professional who is eager to learn, grow, and contribute across a variety of technology initiatives.

This role is ideal for someone who enjoys working in a dynamic environment, collaborating with different teams, and balancing both operational support and project delivery responsibilities. If you have an interest in IT Service Management (ITSM), project management, and solving business challenges through technology, we would love to hear from you.

What You Will Do

• Support the delivery and coordination of IT projects using Agile, Waterfall, or hybrid methodologies.
• Assist in managing IT services and operational processes following ITSM best practices.
• Partner with business stakeholders to understand requirements and help translate business needs into technology solutions.
• Participate in system testing, validation, and implementation activities.
• Troubleshoot technical issues and coordinate resolution efforts with internal and external support teams.
• Create and maintain technical and process documentation.
• Support continuous improvement initiatives across IT operations and project delivery.
• Collaborate closely with regional and global IT teams.

What We Are Looking For

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.
• Intermediate to Advanced English communication skills.
• Understanding of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Basic knowledge of IT Service Management (ITSM) concepts and processes.
• Strong analytical and problem-solving skills.
• Effective communication and teamwork abilities.

Preferred Qualifications

• Exposure to project coordination or project management activities.
• Experience with ITSM frameworks such as ITIL.
• Understanding of requirements gathering and documentation.
• Experience supporting testing, troubleshooting, and operational support activities.
• Knowledge of tools such as ServiceNow, Jira, Azure DevOps, Microsoft Project, or similar platforms.

What Will Make You Successful

• Is not afraid to roll up their sleeves and get involved in day-to-day activities.
• Has a strong desire to learn and develop professionally.
• Enjoys working with people and building relationships across teams.
• Takes ownership and demonstrates initiative.
• Is adaptable and comfortable working in a fast-paced environment.
• Wants to build a long-term career in technology and business transformation.

Skill Descriptors

Technical Analysis: Knowledge of the concepts, methodologies, and activities in technical analysis; ability to forecast the direction of technical landscape using technical indicators and take collective actions.

IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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