{"id":3833081,"url":"https://alion.io/job/caterpillar-senior-customer-experience-consultant","title":"Senior Customer Experience Consultant","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":176,"ghost_share":0,"stale_share":0.153,"repost_share":0.023,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":128470,"max":192710,"currency":"USD","period":"year","gross":null,"usd_annual":192710},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T20:07:29Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T14:06:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Career Area:\nMarketingJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nCat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.\nJob Summary:\nThe Senior Customer Experience Consultant turns customer insight into action, helping the organization solve meaningful problems, improve experiences, and deliver stronger customer and business outcomes. This individual will facilitate the implementation of programs and processes intended to help the organization understand, analyze and create a positive experience.\nWhat You Will Do:\nJourney, Advocacy & Experience Management\nIndependently manages and maps defined customer journeys and experience gaps\nFacilitates stakeholder input, aligns partners across business units and channels, and escalates barriers to timely resolution\nInsights, Action & Outcomes\nSynthesizes customer, research, operational, and business-system inputs into business-ready insights\nDevelops implementation plans and measures results for assigned initiatives\nCX Consulting & Delivery\nIndependently delivers CX projects and consulting engagements of defined scope, including problem definition, stakeholder alignment, work planning, facilitation, development of customer-centered solutions, and deliverables\nCapability Building & Change Adoption\nDelivers training, workshops, communications, and engagement activities\nAdapts established content to audience needs and reinforces application after delivery\nStandards & Program Enablement\nCreates and maintains practical standards, tools, playbooks, communications, and program resources\nCoordinates delivery and use of relevant business data across partners and assigned initiatives.\nWhat You Will Have:\nCustomer Focus\nCommunicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations.\nEffective Communications\nAvoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Delivers helpful feedback that focuses on behaviors without offending the recipient.\nRelationship Management\nProvides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Works with clients to address critical issues and resolve major problems. Differentiates the roles and responsibilities in a business relationship.\nCreativity\nExplores possibilities and their viability. Contributes to and encourages new ideas; builds on suggestions of others. Exhibits interest in new ideas and experimentation. Analyzes own assignments and work environment for creative changes. Shares ideas and is open to other opinions and views.\nStrategic Thinking\nImplements the group's go-to-market strategy. Raises awareness of potential strategic alliances and partnerships. Explains elements of the strategy to others and encourages questions. Monitors marketplace trends, opportunities, and vulnerabilities; reports findings. Makes sound recommendations when faced with complex and contradictory alternatives.\nVendor/Supplier Management\nIdentifies communications bottlenecks and recommends appropriate solutions. Resolves routine issues or problems with vendors in organization's best interest. Builds effective working relationships with counterparts in vendor or supplier's organization. Provides feedback on vendor performance to responsible contract administrators. Works with vendors to assure that products or services are delivered to time and quality specifications.\nInfluencing\nRegularly presents ideas or suggestions to associates in persuasive terms. Identifies who the decision makers are and how they receive information. Uses active listening skills and probing techniques to surface opportunities to influence. Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions.\nCustomer Experience Management\nParticipates in the improvement of a specific aspect of the customer experience. Follows-up with customers to answer questions and ensure satisfaction with recent purchases. Reviews competitor products to seek opportunities for differentiation in the eyes of the customer. Gathers data related to customers' experiences with the organizations products and services. Researches examples of CEM implementations in different industries or environments.\nConsiderations For Top Candidates:\nBasic Qualifications:\nBachelor's degree or higher in Marketing, Communications or Business or equivalent working experience\nAt least 5 years of marketing experience in a large, matrixed organization\nAt least 3 years supporting or participating in CX transformation initiatives and data analytics\nMust be able to travel up to 20% (mainly domestic)\nTop candidates will also have:\nKnowledge of CX fundamentals. Certifications or trainings in CX best-practices\nExperience in design and execution of market / customer / behavioral research including both qualitative and quantitative\nExperience leading customer journey initiatives and related processes\nPrevious experience communicating complex concepts clearly and persuasively\nExperience with project management and change management\nExperience developing and deploying new insights methods or capability\nAdditional Informaiton:\nRelocaiton ssistance is available for this role\nSponsorship is not available for this role\nThis role requires 5 days in the office\nThis role is based in Irving, TX\nWhat You Will Get:\nWorking with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.\nAbout Caterpillar\nCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more\nSummary Pay Range:\n$128,470.00 - $192,710.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits:\nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\nMedical, dental, and vision benefits*\n\nPaid time off plan (Vacation, Holidays, Volunteer, etc.)*\n\n401(k) savings plans*\n\nHealth Savings Account (HSA)*\n\nFlexible Spending Accounts (FSAs)*\n\nHealth Lifestyle Programs*\n\nEmployee Assistance Program*\n\nVoluntary Benefits and Employee Discounts*\n\nCareer Development*\n\nIncentive bonus*\n\nDisability benefits\n\nLife Insurance\n\nParental leave\n\nAdoption benefits\n\nTuition Reimbursement\n\n* These benefits also apply to part-time employees\nThis position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.Posting Dates:\nNovember 5, 2026 - November 18, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.\nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\nNot ready to apply? Join our Talent Community.","description_format":"text","description_chars":8594,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-05T20:07:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":49,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 343 · green card filings: 92","filings_12m":343,"filings_prev_12m":364,"green_card_filings_12m":92,"median_offered_wage_usd":114569,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":192710,"is_top_pay":true},"html_url":"https://alion.io/job/caterpillar-senior-customer-experience-consultant","json_url":"https://alion.io/job/caterpillar-senior-customer-experience-consultant.json","meta":{"generated_at":"2026-11-12T21:31:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176554},"rest":"https://alion.io/mcp/rest/get_company?id=176554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaterpillar-senior-customer-experience-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaterpillar-senior-customer-experience-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaterpillar-senior-customer-experience-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caterpillar-senior-customer-experience-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaterpillar-senior-customer-experience-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3833081}},{"tool":"search_jobs","arguments":{"company":"caterpillar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3833081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}