{"id":2858590,"url":"https://alion.io/job/caterpillar-senior-software-engineer-d365-system-administrator","title":"Senior Software Engineer - D365 System Administrator","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":43,"ghost_share":0,"stale_share":0.744,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":63},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-19T15:37:22Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T16:04:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Career Area:\nTechnology, Digital and DataJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nThe Microsoft Dynamics 365 System Administrator will be responsible for the configuration, maintenance, and optimization of the Microsoft Dynamics 365 platform (Contact Center, Customer Service, Sales modules) for Cat Digital Customer Support. This role will support customizations, configurations, and ongoing maintenance of our Microsoft Dynamics 365 environments. The administrator will collaborate with other developers and cross-functional teams to ensure the Microsoft Dynamics 365 system aligns with business needs and supports strategic initiatives.\nKey Responsibilities\nAdministration & Customization\nConfigure and maintain Microsoft Dynamics 365 applications for Cat Customer Support.\nCustomize entities, workflows, forms, and dashboards to meet business requirements.\nManage user roles, permissions, and security settings.\nMonitor system performance and troubleshoot issues.\nSet up workstreams, agent workspace, agent skills, KPI’s, and reporting in D365.\nLicensing and Environment Governance\nSupport administration and coordination of Dynamics 365, Power Platform, and related Microsoft licensing.\nPartner with leadership, vendors, and business stakeholders to help evaluate licensing needs, usage, access requirements, and license optimization opportunities.\nEvaluate security role assignments and access design to help ensure users have appropriate access while supporting licensing optimization and cost-effective license utilization.\nMaintain awareness of licensing changes, entitlements, and impacts to system access or functionality.\nAssist with environment governance activities, including access reviews, user provisioning standards, and environment-level administrative controls.\nMonitoring and Performance\nMonitor system performance and conduct regular assessments to identify risks, issues, and areas for improvement.\nImplement performance tuning strategies to improve system responsiveness and reliability.\nMonitor integrations, background processes, and application health to support business continuity.\nTroubleshooting and End-User Support\nServe as the primary point of contact for D365 system support and issue resolution.\nTroubleshoot application, integration, environment, and performance issues.\nProvide technical support and assistance to end users, addressing inquiries related to Microsoft Dynamics 365 functionality, access, and system behavior.\nSystem Updates and Testing\nSchedule and apply updates to the Microsoft Dynamics 365 applications.\nPerform system testing to the application after an update has been applied.\nWork with stakeholders to schedule system updates and testing.\nCommunicate with stakeholders, leadership, and system users on system updates, providing updates on the process and system functionality.\nDocumentation\nMaintain comprehensive documentation of system configurations, security models, procedures, licensing considerations, and administrative processes.\nCreate and update support documentation, user guidance, and training materials as needed.\nDevelop and maintain documentation and training materials.\nExperience\nBachelor’s degree\n8+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) system administration.\n8+ years experience in the following Microsoft Dynamics 365 modules: Contact Center, Customer Service, and/or Sales.\nStrong understanding of CRM architecture, integration and customization.\nStrong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.\nExperience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.\nExperience with PowerBI and Microsoft Dynamics 365 reporting and data visualization preferred.\nWorking knowledge of Microsoft Dynamics 365 application security standards and best practices.\nAbility to work independently and collaboratively in a fast-paced environment.\nPosting Dates:\nOctober 19, 2026 - October 25, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? 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