{"id":4338383,"url":"https://alion.io/job/caterpillar-senior-sre-engineer-production-support","title":"Senior SRE Engineer-Production Support","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":181,"ghost_share":0,"stale_share":0.177,"repost_share":0.017,"time_to_fill_p50_days":31,"computed_at":"2026-11-15T07:52:55Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"Bitbucket","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"DynamoDB","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Maven","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-15T16:30:21Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T16:30:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Career Area:\nTechnology, Digital and DataJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nJob Description Summary\nAs a Senior software engineer, you will be a process, technology and results oriented team member for Operations to deliver top notch service, quality and metrics for Cat Digital data Platform and applications.\nYou will fit this role, if you can\nThink about systems - edge cases, failure modes, behaviours, specific implementations.\nDebug production issues across services and levels of the stack.\nMake monitoring and alerting alert on symptoms and not on outages.\nHave an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.\nHave an urge to collaborate and communicate asynchronously.\nHave an urge for delivering quickly and iterating fast.\nBasic Qualifications:\nBachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.\n10+ years with AWS, DevOps with Production Support / SRE expertise.\nKey Responsibilities:\nLead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues.\nResponsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement.\nMaintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.\nWork closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention.\nParticipate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies.\nKnowledge of the decision-making process and associated tools and techniques, ability to accurately analyse situations and reach productive decisions based on informed judgement.\nUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.\nMonitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively. \nWork closely with developers to identify and fix bugs and performance bottlenecks in the application code\nContinuously evaluate systems and processes to identify areas for improvement and implement changes as needed\nCollaborate with cross-functional teams to define and document operational processes, best practices, and procedures.\nMeeting SLO, SLA, SLI’s defined in the Operations model\nSetting task prioritization and troubleshoot to closure of incidents\nImprove Service observability.\nProactively testing the flexibility and resilience of the system.\nPeople management - Effectively manages the team by providing technical guidance and offering the right direction whenever needed\nDrive adoption of continuous integration/inspection/deployment\nTechnical Experience:\n8+ years prior experience in SRE / Production Support\nHands on experience using large scale software development,preferably in one of these languages: Java, Python, scripting languages is a must\nKnowledge of CI/CD solution on any platform with prior experience is must.\nExpert knowledge of Infrastructure components. (E.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).\nDeep experience on Key AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.\nExpertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting\nHands on experience on Docker and at least one Docker Container orchestration - ECS, Kubernetes\nExpertise with configuration Management tools like Ansible/Puppet/Chef/PowerShell or Terraform.\nSkills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems\nExperience in ITSM tools like ServiceNow and incident response protocols\nITIL Foundation V3 certification added advantage plus knowledge and process in ITSM, ITIL is a must\nPrecision in monitoring, alerting, and writing reliable code and continuous Improvement\nA mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability\nKnowledge on Azure Cloud an added advantage.\nExpertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.\nUnderstanding of Restful API, Apigee or any other API Gateway will be plus.\nExpertise with Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.\nSoft Skills & Operational Mindset and Problem Solving & Resilience\nAbility to think critically under pressure and resolve complex issues calmly\nStrong interpersonal skills to work across engineering, product, and operations teams\nPosting Dates:\nNovember 15, 2026 - November 21, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply\nNot ready to apply? 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