{"id":1049668,"url":"https://alion.io/job/caterpillar-shop-support-engineer","title":"Shop Support Engineer","company":{"id":176554,"name":"Caterpillar","domain":"caterpillar.com","url":"https://alion.io/company/caterpillar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peoria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112710,"max":169060,"currency":"USD","period":"year","gross":null,"usd_annual":169060},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-09-18T23:31:57Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-21T01:03:37Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Career Area:\nManufacturingJob Description:\nYour Work Shapes the World at Caterpillar Inc.\nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\nJoin Caterpillar's Tractor Product Support team as a Shop Support Engineer, serving as the primary engineering representative within the East Peoria Assembly Plant, including Building SS and Building LL. In this highly collaborative role, you will provide direct technical support to manufacturing, operations, quality, and product engineering teams to ensure safe, efficient, and high-quality assembly of Caterpillar track-type tractors.\nAs the link between product design engineering and manufacturing, you will resolve production issues, investigate quality concerns, support root cause analysis activities, coordinate engineering solutions, and drive continuous improvement initiatives. You will work closely with assembly personnel, quality teams, manufacturing engineers, and CPPD design teams to communicate product changes, engineering deviations, and corrective actions while maintaining uninterrupted production flow.\nThis role also serves as an engineering representative on the Material Review Committee (MRC), helping identify engineering-related issues, support disposition decisions, follow concerns through resolution, and identify opportunities for quality improvement and cost reduction.\nThe ideal candidate combines strong mechanical engineering knowledge, manufacturing experience, problem-solving skills, and the ability to collaborate effectively across multiple functional teams in a fast-paced production environment.\nAdditional Information:\nPrimary location: East Peoria, IL\n\nTravel: 5% or less\n\nRelocation assistance: None\n\nVisa sponsorship: None\n\nApplications accepted: through September 27, 2026\n\nWhat You'll Do:\nServe as the primary engineering liaison for East Peoria assembly operations, providing direct support to Building SS and Building LL for product design, manufacturing, and assembly-related issues.\n\nTroubleshoot production, engineering, and quality concerns using structured root cause analysis, driving corrective and preventive actions that improve product quality, reliability, and production efficiency.\n\nPartner with CPPD, Operations, Quality, and Manufacturing teams to resolve technical issues impacting safety, quality, cost, delivery, and customer satisfaction.\n\nLead communication and implementation of engineering deviations, product changes, advance change notices, and configuration updates to maintain production continuity.\n\nRepresent Engineering on the Material Review Committee (MRC), supporting non-conformance disposition, containment activities, issue resolution, and cost-reduction opportunities.\n\nAnalyze manufacturing, warranty, quality, and statistical data to identify trends, evaluate risks, and recommend design or process improvements.\n\nSupport New Product Introduction (NPI), FMEA development, validation activities, product change implementation, and continuous improvement initiatives across assembly operations.\n\nMaintain compliance with engineering and quality standards through documentation control, audit support, issue tracking, and effective cross-functional coordination with manufacturing, suppliers, and engineering stakeholders.\n\nWhat Makes This Role Exciting:\nAs the link between product design engineering and manufacturing, you will contribute daily to the success of our East Peoria plants with direct impact to quality and velocity.\n\nWhat skills you will have:\nQuality Management Systems: Working knowledge of QMS processes, requirements, documentation, quality indicators, metrics, system interfaces, and compliance expectations.\nProblem Solving: Ability to identify and document problems, use fact-finding and diagnostic tools, evaluate the accuracy of information, develop alternatives, and assess risks and benefits.\nAccuracy and Attention to Detail: Ability to check and cross-check outputs, work precisely with detailed information, recognize the impact of errors, and produce accurate documentation.\nDecision Making and Critical Thinking: Ability to gather and organize relevant information, clarify and prioritize concerns, apply structured thinking, and support informed decisions.\nQuality Data Analysis: Ability to interpret statistical information, product specifications, quality indicators, and process results to identify deviations and support improvement decisions.\nWritten and Verbal Communication: Ability to prepare understandable reports and communicate quality findings, risks, recommendations, and project status to technical and nontechnical stakeholders.\nTop Candidates Will Also Have:\nBachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Agricultural Engineering, or a related engineering discipline (or equivalent experience), with several years of experience in machine design, product development, manufacturing support, product validation, or systems engineering.\n\nStrong mechanical aptitude with demonstrated root cause analysis and problem-solving skills, including experience interpreting engineering drawings, product specifications, manufacturing documentation, and evaluating technical solutions.\n\nExperience supporting manufacturing, assembly, heavy equipment, or industrial production environments, coupled with a strong commitment to safety and the ability to manage multiple priorities in a fast-paced production setting.\n\nProven communication, collaboration, and leadership skills, with the ability to work across engineering, manufacturing, quality, and operations teams to drive issue resolution and continuous improvement.\n\nDetailed knowledge of track-type tractors, pipelayers, or related Caterpillar products, including experience operating, servicing, troubleshooting, repairing, designing, validating, testing, or supporting assembly and manufacturing processes.\n\nExperience with manufacturing quality systems and improvement methodologies, including FMEA, APQP, PPAP, Control Plans, SPC, CAPA, non-conformance management, audit processes, dimensional inspection, product compliance requirements, Lean manufacturing, Six Sigma, and CPI tools.\n\nFamiliarity with Caterpillar product development and change management processes, including CPPD practices, NPI, engineering releases, product change control, configuration management, and Material Review Committee (MRC) activities.\n\nProficiency with Caterpillar engineering and product development systems, including EDS, HVC, VisView, CDIM, PPRD, myNPI, DCC, and related engineering data and workflow tools, along with knowledge of East Peoria assembly operations and production systems.\n\nSummary Pay Range:\n$112,710.00 - $169,060.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-relatedknowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.\nBenefits:\nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\nMedical, dental, and vision benefits*\n\nPaid time off plan (Vacation, Holidays, Volunteer, etc.)*\n\n401(k) savings plans*\n\nHealth Savings Account (HSA)*\n\nFlexible Spending Accounts (FSAs)*\n\nHealth Lifestyle Programs*\n\nEmployee Assistance Program*\n\nVoluntary Benefits and Employee Discounts*\n\nCareer Development*\n\nIncentive bonus*\n\nDisability benefits\n\nLife Insurance\n\nParental leave\n\nAdoption benefits\n\nTuition Reimbursement\n\n* These benefits also apply to part-time employees\nThis position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Dates:\nAny offer of employment is conditioned upon the successful completion of a drug screen.\nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\nNot ready to apply? 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