{"id":3158160,"url":"https://alion.io/job/cathay-dining-account-manager","title":"Account Manager","company":{"id":4433822,"name":"Cathay Dining","domain":"cathaydining.com","url":"https://alion.io/company/cathay-dining","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":128000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5136},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-23T15:09:55Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T12:51:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The selected candidate is responsible for managing and developing a portfolio of Cathay Group and third-party airline accounts on behalf of HAS by Cathay. Serving as the primary commercial representative, the role drives customer retention, revenue growth, profitability and long-term strategic partnerships by aligning customer requirements with operational capabilities and business objectives.\nResponsibility:\nManage assigned airline customer accounts on a day-to-day basis and act as the principal commercial contact for service, contractual and relationship matters.\nBuild sustainable customer relationships through structured engagement, regular business reviews, station visits and timely follow-up of agreed actions.\nProtect existing revenue and account profitability by monitoring contract scope, pricing, chargeable services, billing accuracy, credit matters and revenue leakage risks.\nLead contract renewals, amendments and commercial negotiations, including pricing, service levels, surcharges, rebates and other terms, in accordance with the applicable approval requirements.\nPrepare commercial proposals, rate approval submissions, contract summaries, account plans, revenue forecasts and management updates with clear assumptions and supporting analysis.\nIdentify customer needs, operational pain points and market opportunities, and develop viable up-selling, cross-selling, product enhancement and new-service opportunities.\nCoordinate with Operations, Finance, Planning, Safety, Engineering, People and other relevant teams to assess feasibility, resource requirements, risks and implementation readiness.\nSupport the onboarding and implementation of new airlines, services or products, including operational surveys, training coordination, system setup, handling documentation and service commencement.\nMonitor service performance against contractual obligations and service level agreements, facilitate customer performance reviews, and coordinate corrective and preventive actions.\nManage customer enquiries, complaints and compliments; coordinate investigations, issue interim and final responses, and track actions to closure within the agreed service level.\nCoordinate customer audits and visits with relevant departments, including document preparation, onsite support, response tracking and follow-up actions.\nMaintain complete and accurate commercial records, including contracts, rate schedules, correspondence, meeting minutes, action logs, customer requirements and account information.\nProvide market intelligence, competitor insights, customer feedback and sales forecasts to support commercial planning and management decision-making.\nSupport business continuity and operational contingency arrangements by maintaining effective customer communications and coordinating commercial responses when required.\nOther ad-hoc projects as assigned.\nRequirements:\nDegree in Business Administration, Aviation Management, Marketing, Finance or a related discipline.\nAt least five years of relevant experience in sales, account management, commercial management, product development or airline/airport services; ground-handling experience is preferred.\nDemonstrated experience in managing customer accounts, commercial negotiations, contract renewals and service performance discussions.\nSound understanding of airline ground-handling operations, customer service requirements and commercial agreements; familiarity with IATA SGHA concepts is an advantage.\nStrong commercial acumen with the ability to analyse revenue, cost, margin, operational requirements and business risks.\nEffective stakeholder-management, negotiation, presentation and written communication skills.\nAbility to manage multiple priorities, work across functions and follow issues through to practical resolution.\nExcellent command of written and spoken English and Chinese; Putonghua is an advantage.\nProficiency in Microsoft Word, Excel and PowerPoint, including preparation of analysis and management presentations.\nFamiliarity with artificial intelligence and digital tools, with the ability to apply them effectively in day-to-day work.\nWe offer a competitive remuneration package and a full range of benefits. To all interested applicants, please click 'Apply Now' below and submit your application.\nPersonal & Application Information\nThe personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Dining, Cathay Cargo Terminal, HAS by Cathay and Vogue Laundry (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.\nApplication Deadline: 5 November 2026\nRequisition ID: 1035","description_format":"text","description_chars":4946,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T15:09:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:9","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cathay-dining-account-manager","json_url":"https://alion.io/job/cathay-dining-account-manager.json","meta":{"generated_at":"2026-10-24T15:55:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4433822},"rest":"https://alion.io/mcp/rest/get_company?id=4433822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcathay-dining-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcathay-dining-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcathay-dining-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cathay-dining-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcathay-dining-account-manager"}]}