{"id":2682519,"url":"https://alion.io/job/cathay-dining-supervisor-customer-services","title":"Supervisor (Customer Services)","company":{"id":4433822,"name":"Cathay Dining","domain":"cathaydining.com","url":"https://alion.io/company/cathay-dining","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":120000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T06:56:58Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T18:18:29Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport.\nAs the Supervisor (Customer Services), you will supervise the day-to-day operations in accordance with the services standards and ensure safety and regulatory requirements are fulfilled.\nKey Responsibilities:\nTo supervise the day-to-day operations in accordance with the services standards and ensure safety and regulatory requirements are fulfilled\nTo implement the agreed operations procedures per required service standards and in accordance with the regulatory requirements\nTo follow up the operations irregularities and preclude recurrence\nTo respond to enquiries from shippers, consignees and Government parties\nTo act as interfaces between operations team with the direct customers, truckers or cargo agents to ensure feedbacks are instantly responded and achieve customer satisfactions\nTo monitor the performance of staff and operations contractors to ensure the service standards are met and initiate suggestion for services improvement\nOther ad-hoc duties as assigned.\nRequirements:\nF.5 with passes in English, Chinese Language and Mathematics or Holder of HKDSE or equivalent.\nMinimum of 5 years’ experience in airlines, air cargo terminals, ground handling agents, logistics companies, warehouses, or freight forwarding companies, preferably with supervisory experience.\nHands-on experience in the air-cargo terminal operations would be an advantage.\nSound knowledge on air import, export, transshipment cargo and mail operations handling procedures\nGood command of both spoken and written English and Chinese.\nCandidates with less experiences would be considered as Senior Cargo Services Officer.\nWorking Hours:\nAverage 5 days’ work week, 9 hours work per day including meal break.\nShift duties are required starting with 07:00 - 16:00/ 15:00 - 24:00/ 23:00 - 08:00 (Subject to operation needs).\nCathay Cargo Terminal is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.\nRequisition ID: 646","description_format":"text","description_chars":2535,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T06:56:58Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.829,"p_room":0.945,"age_days":9,"expected_fill_days":28,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cathay-dining-supervisor-customer-services","json_url":"https://alion.io/job/cathay-dining-supervisor-customer-services.json","meta":{"generated_at":"2026-10-26T22:03:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4433822},"rest":"https://alion.io/mcp/rest/get_company?id=4433822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcathay-dining-supervisor-customer-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcathay-dining-supervisor-customer-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcathay-dining-supervisor-customer-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cathay-dining-supervisor-customer-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcathay-dining-supervisor-customer-services"}]}