Supervisor (Terminal Services)

Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport.

As the Supervisor (Terminal Services), you will monitor staff and operations contractors to ensure the operations procedure and performance standard are fully compliance with customers and company’s requirements.

Key Responsibilities:

• To complete the daily assignments given by the Manager On Duty.
• To monitor the cargo build-up, breakdown, acceptance and release progress through the ‘Warehouse Operating System’ (WOS).
• To perform data entry and verification of import/export/transshipment cargo information through 'Warehouse Operating System' (WOS).
• To coordinate with airlines, contractors, Customs & Excise Department, agent customers if necessary.
• To distribute instruction / Job Order to Contractor’s Team Leader.
• To perform onsite inspection during the daily operations.
• To cooperate with subcontractor to meet the services level agreements.
• To lead the teams to execute the agreed operations procedures per required service standards and in accordance with the regulatory requirements.
• To liaise with contractor’s Team Leader closely to ensure the contractor to working in an effective and efficient way.
• To monitor the performance of all services suppliers to ensure the service standards are met and initiate suggestions on services improvement.
• To assist new joiners to be familiar with the working procedures and environment To conduct post flight check if required.
• To take follow up actions when the operations irregularities and preclude recurrence.
• To issue Fault Report for respective areas in a timely manner.
• Other ad-hoc duties as assigned.

Requirements:

• F.5 with passes in English, Chinese Language and Mathematics or Holder of HKDSE or equivalent.
• Minimum of 2 years’ experience in airlines, air cargo terminals, ground handling agents, logistics companies, warehouses, or freight forwarding companies, of which minimum 2 years in a supervisory level.
• Hands-on experience in the air-cargo terminal operations would be an advantage.
• Sound knowledge on air cargo and mail operations handling procedures.
• Details oriented, a self-motivated team player and confident leader.
• Good command of both spoken and written English and Chinese.
• Candidates with less experiences would be considered as Senior Cargo Services Officer.

Working Hours:

• Average 5 days’ work week, 9 hours work per day including meal break.
• Shift duties are required starting with 07:00 - 16:00/ 15:00 - 24:00/ 23:00 - 08:00 (Subject to operation needs).

Cathay Cargo Terminal is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Requisition ID: 644