{"id":2603688,"url":"https://alion.io/job/cathay-pacific-lounge-supervisor-2","title":"Lounge Supervisor","company":{"id":96209,"name":"Cathay Pacific","domain":"cathaypacific.com","url":"https://alion.io/company/cathay-pacific","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4825},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T16:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T10:11:16Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Company Description\nLet your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!\nRole Introduction\nTo oversee and supervise the daily assigned team member functions to ensure overall\noperations run smoothly and efficiently during the operational shift whilst conforming to\nestablished safety and security standards.\nTo deliver the best possible operation and airport service experience to ensure our\ncustomers always feel special, valued and recognised regardless of circumstance.\nKey Responsibilities\nSafety First, Quality Always\nEnsure the lounge service is compliant to all health and safety regulations including food hygiene regulations when handling food and beverage items\nEnsure that all lounge licensing and required maintenance services are up to date with the corresponding records kept on file\nRigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards\nSupport local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents\nOperational Excellence\nSupervise and support lounge services suppliers to operate efficiently and in alignment with contract clauses\nEnsure lounge services suppliers are equipped with knowledge and skills required for their assigned tasks\nSupport local airport management to conduct regular Quality Control checks on lounge operations performance, including provision of service by suppliers\nEffectively manage lounge maintenance to ensure zero service disruption to customers\nManage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free\nAssist in ensuring and maintaining operational and productivity performance conformance to standards\nSupport airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required\nWilling to take up extra responsibilities (e.g. projects) and work shift duties\nOutstanding Product and Services\nEnable the brand vision for passengers in lounges by delivering a customer experience that is consistent, premium and seamless at each touchpoint of the customer journey\nEnsure delivery of an exceptional lounge experience for our customers, and showcase the hospitality and care that makes Cathay Pacific unique\nManage and support lounge services suppliers to deliver ‘Thoughtfulness’ on daily basis to create smooth, seamless and hassle-free premium travel experiences\nSupport the Regional Head of Airports in any project management initiatives as they relate to the lounge\nEnsure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points\nGive recognition to our highest-value customers (front-end and elite Cathay members)\nPeople and Team\nSupport the frontline team (suppliers) by role modelling, leading by example and providing on-the-job coaching to succeed and champion teamwork\nMonitor day-to-day team and/or individual performance of suppliers and make suggestions for improvement to local airport management\nPeople Development and Performance Management\nLead, support and encourage own team to achieve success\nBuild a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork\nMaintain active and ongoing dialogue in relation to employee goals and performance\nEnhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise\nRequirements\nAcademic qualifications\nDegree or Diploma in Hospitality/Tourism/ Aviation/ Business/ Communications/ Marketing/ Events Management or other related disciplines.\nKnowledge, skills, training and experience\nStrong written and spoken English communication skills are required to support customer interactions and operational coordination. Proficiency in additional languages relevant to customer and business needs, including Chinese (Cantonese and/or Mandarin), would be an advantage\nAt least 3 years solid Customer Service experience, preferably in lounge operations, catering hospitality, airlines, airport services or similar capacity.\nAbility to work independently with good decision-making skills\nSelf-motivated and committed leader who enjoys teamwork\nVery strong customer service mentality with strong interpersonal skills\nSound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)\nThorough understanding of Company policies and international regulatory procedures and all required local regulatory matters\nAbility to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations\nAdapts to and embraces constant change\nBenefits\nBe part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.\nMake the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.\nFly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.\nPersonal & Application Information\nCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.","description_format":"text","description_chars":6517,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T08:55:04Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.587,"p_room":0.9,"age_days":15,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/cathay-pacific-lounge-supervisor-2","json_url":"https://alion.io/job/cathay-pacific-lounge-supervisor-2.json","meta":{"generated_at":"2026-10-17T12:26:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96209},"rest":"https://alion.io/mcp/rest/get_company?id=96209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcathay-pacific-lounge-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcathay-pacific-lounge-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcathay-pacific-lounge-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cathay-pacific-lounge-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcathay-pacific-lounge-supervisor-2"}]}