{"id":2603687,"url":"https://alion.io/job/cathay-pacific-lounge-supervisor","title":"Lounge Supervisor","company":{"id":96209,"name":"Cathay Pacific Airways","domain":"cathaypacific.com","url":"https://alion.io/company/cathay-pacific","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":94000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-23T16:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:09:41Z","board_verified":true,"closed_at":null,"days_open":240,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":239},"description":"Role Introduction\nReports to: Lounge Duty Manager\nAs a Lounge Supervisor, you will lead the lounge reception team to deliver a warm, premium and safe welcome for our customers.\nYou will ensure smooth and efficient lounge entry through accurate verification, provide proactive care at every touchpoint and oversee the effective handling of complex and escalated cases.\nThrough your leadership, service mindset and operational awareness, you will play a key role in upholding brand values and maintaining high service and operational standards across the lounge experience.\nKey Responsibilities\nDeliver a genuine and professional welcome, engage customers proactively, identify first-time visits and provide personalised guidance on lounge facilities and services\nOversee the smooth operation of the reception area by planning manpower deployment to meet passenger flow and service demand\nLead, motivate and guide the lounge reception team through daily task allocation, shift briefings, coaching, grooming standards and well-being support\nHandle complex enquiries and escalated service situations with empathy and professionalism to turn challenges into positive experiences\nMonitor the lounge environment and conduct routine quality checks and audit activities to uphold service and presentation standards\nSupport the Lounge Duty Manager in delivering operational excellence and seamless lounge experiences for premium customers\nCoordinate closely with the food and beverage team and wider lounge team to ensure smooth, end-to-end service flow across all lounge areas\nMaintain up-to-date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate advice and recommendations\nOperate lounge and airport systems in compliance with security, service and regulatory requirements, ensuring data integrity and confidentiality\nManage team development through on-the-job training, coaching and feedback to build capability and service consistency\nRequirements\nRight to work in Hong Kong\nMinimum age of 18\nHigh school graduate or above\nMinimum 3 years of experience in premium hospitality or airline lounge operations with strong customer service capability\nProven experience in supervising teams, including coaching, training and performance feedback\nStrong interpersonal, communication and problem-solving skills with a customer-focused mindset. Positive attitude with attention to detail, strong teamwork skills and ability to perform under pressure\nGood command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage\nProfessional image and conduct with commitment to grooming, attire and service standards\nFlexibility to work shift schedules and overtime when required\nAs this is a Safety-Sensitive Role, successful candidates must:Complete a pre-employment medical assessment.\nPass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)\n\nBenefits\nWork schedules to suit different lifestyles\nWorld-class training and structured career progression path\nA safe and collaborative working environment which embraces a diverse and inclusive culture\nMedical coverage & other flexible benefits\nDiscounted travel for you and your family\nFlexible retirement scheme\nPersonal & Application Information\nEqual Opportunity\nCathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.\nPrivacy\nPersonal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.","description_format":"text","description_chars":4342,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T08:55:04Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.18,"p_room":0.28,"age_days":239,"expected_fill_days":15,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cathay-pacific-lounge-supervisor","json_url":"https://alion.io/job/cathay-pacific-lounge-supervisor.json","meta":{"generated_at":"2026-10-22T04:18:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96209},"rest":"https://alion.io/mcp/rest/get_company?id=96209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcathay-pacific-lounge-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcathay-pacific-lounge-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcathay-pacific-lounge-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cathay-pacific-lounge-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcathay-pacific-lounge-supervisor"}]}