{"id":1744513,"url":"https://alion.io/job/catlin-gabel-temporary-helpdesk-support-technician","title":"Temporary Helpdesk Support Technician","company":{"id":669097,"name":"Catlin Gabel","domain":"catlin.edu","url":"https://alion.io/company/catlin-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-02T21:19:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T22:18:18Z","board_verified":false,"closed_at":"2026-10-05T22:18:18Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Department: Technology | Reports to: Associate Director, Technology | Hiring Pay Range: $24-$26/hour FTE: 1.0, Full-Time, Temporary (Approximately 4-6 Months), Not Benefit-Eligible | FLSA: Hourly, Overtime Eligible | EEO: 3\nWHO WE ARE\nCatlin Gabel is an independent, progressive school (preschool-grade 12) whose mission is to foster compassionate and curious citizens of the world by inspiring in every student a love of learning and the courage to take responsible action. The school is located in the southwest hills of Portland, OR on a 67-acre wooded campus. All team members are an integral part of the student experience and are expected to uphold our core values of Kindness, Integrity, and Inclusion in all that they do.\nCatlin Gabel School is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected characteristic under federal, state, or local law. If you have any questions, please reach out to .\nThe Technology team supports the systems, devices, classrooms, and people that make teaching, learning, and School operations possible. We value responsive service, clear communication, curiosity, reliable follow-through, and collaborative problem-solving.\nTHE ROLE\nCatlin Gabel School is seeking a Temporary Helpdesk Support Technician to provide friendly, first-line technology support for students, educators, staff, families, and guests. This is an entry-level opportunity for someone who enjoys helping people, is curious about technology, and is eager to jump in and learn in a dynamic school environment.\nThis is a full-time temporary role expected to last approximately 4-6 months, with the possibility of extension based on School needs. You will move between walk-up support, helpdesk tickets, device setup, classrooms, and events, with support from an experienced Technology team. We are looking for someone who brings a service mindset, dependable follow-through, curiosity, and a willingness to pitch in wherever needed.\nWHAT YOU'LL DO\nThe Temporary Helpdesk Support Technician reports to the Associate Director, Technology and is responsible for:\nDeliver Responsive Helpdesk & End-User Support: Provide first-line support in person and through tickets, phone, email, and remote tools; troubleshoot common device, software, printing, connectivity, and access issues; and communicate clearly with users.\nSupport Devices, Software & Technology Operations: Set up and maintain devices, assist with software deployment and routine configuration, coordinate basic repairs, and help maintain accurate hardware, software, and loaner records.\nSupport Classroom, Meeting & Event Technology: Set up, test, troubleshoot, and break down audiovisual and presentation technology and respond to support needs across campus.\nDocument, Learn & Contribute to Team Operations: Record requests and resolutions, update help documentation, research unfamiliar issues, protect confidential information, and work collaboratively with the Technology team.\nWHO YOU ARE & KEYS TO SUCCESS\nTo be successful in this role, you will excel in these areas:\nService-Oriented Communicator: You are patient, approachable, and able to explain technical issues clearly to users with different levels of technical experience.\nCurious Problem-Solver: You try reasonable next steps, ask good questions, and know when to escalate an issue.\nReliable & Organized: You manage multiple requests, document work carefully, and follow through.\nEager Learner: You are curious, open to feedback, willing to learn new systems, and comfortable asking questions.\nCollaborative & Discreet: You work well with others and handle sensitive information appropriately.\nSome prior technology support, helpdesk, desktop support, customer service, or comparable hands-on experience is helpful but not required. Basic familiarity with macOS/iOS/iPadOS, Windows, Google Workspace, Microsoft Office 365, computer hardware and peripherals, or basic wired/wireless connectivity is a plus. Relevant coursework, technical training, or certifications are welcome but not required.\nWHAT ELSE YOU SHOULD KNOW\nThis is a full-time temporary, hourly position expected to last approximately 4-6 months, with the possibility of extension based on School needs. The position is not benefit-eligible. The typical schedule is Monday-Friday, approximately 8:00 a.m.-4:30 p.m., with occasional evening or weekend work possible based on support needs.\nThe role works across Catlin Gabel's 67-acre campus and requires regular movement among buildings, frequent computer and equipment work, and occasional lifting or moving of technology equipment weighing up to 50 pounds.","description_format":"text","description_chars":4790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Secondary Education","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-03T04:56:56Z"},{"event":"close","at":"2026-10-05T22:18:18Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/catlin-gabel-temporary-helpdesk-support-technician","json_url":"https://alion.io/job/catlin-gabel-temporary-helpdesk-support-technician.json","meta":{"generated_at":"2026-10-09T03:54:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3178,"day_limit":5000,"remaining_today":1822,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669097},"rest":"https://alion.io/mcp/rest/get_company?id=669097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcatlin-gabel-temporary-helpdesk-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcatlin-gabel-temporary-helpdesk-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcatlin-gabel-temporary-helpdesk-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/catlin-gabel-temporary-helpdesk-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcatlin-gabel-temporary-helpdesk-support-technician"}]}