{"id":1996604,"url":"https://alion.io/job/cato-networks-it-support-specialist","title":"IT Support Specialist","company":{"id":7240,"name":"Cato Networks","domain":"catonetworks.com","url":"https://alion.io/company/cato-networks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":40,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":152000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"VPN","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-04-09T07:59:55Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T06:09:41Z","board_verified":true,"closed_at":null,"days_open":200,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":199},"description":"Cato Networks is the converged network and security cloud for the AI era. \nAs AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. \nJoin us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. \nWe're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for Cato employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation. \nDay-to-Day Support \nProvide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service. \nTroubleshoot hardware, software, and network issues, primarily on macOS with some Windows. \nSupport cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools. \nProvide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies. \nProcess Ownership & Projects \nAdminister and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services. \nLead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance. \nPartner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation. \nParticipate in IT projects and initiatives with other teams to improve internal systems and the employee experience. \nWhat You Bring \nAt least 3 years of experience in IT support or a related technical role; 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