{"id":1175202,"url":"https://alion.io/job/cato-networks-product-support-engineer-tier-3","title":"Product Support Engineer, Tier 3","company":{"id":7240,"name":"Cato Networks","domain":"catonetworks.com","url":"https://alion.io/company/cato-networks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":31,"ghost_share":0,"stale_share":0.677,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"MPLS","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-05-11T09:05:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-03T01:56:56Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":175},"description":"Cato Networks is the converged network and security cloud for the AI era. \nAs AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. \nJoin us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. \nNow we’re looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today\nResponsibilities: \nOwn and manage customer issues and see problems throughout resolution\nResearch, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude\nWork directly with R&D and Product Management on customer issues upon full resolutions\nBe a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions\nNurture the relationship with the customer through ongoing communication and periodic meetings\nAct as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance\nMonitor customer status and identify both areas of concern and growth opportunities\nBe a part in building and expanding the company’s Global Support Services\nRequirements:\nHas 2-3 years or more experience working as a Support Engineer (tier2-3)/Network Engineer (required)\nKnowledge of security concepts such as CASB, DLP, IPS (advantage)\nStrong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers\nTechnical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP\nExperience with VPNs, IPsec, BGP, security protocols, and standards\nFamiliarity with WAN/SD-WAN/ MPLS networks.\nGreat troubleshooting abilities and passion to dive into complicated technical problems in real production environments\nExperience working with Cloud, SaaS technology provider (advantage)\nExcellent oral and written communication skills with a passion for working with customers\nAbility to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects\nAbility to work with globally dispersed, cross-cultural team\nSolid command of the Japanese and English languages (written and spoken)","description_format":"text","description_chars":2834,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-09-24T11:17:24Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.32,"p_room":0.28,"age_days":175,"expected_fill_days":55,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/cato-networks-product-support-engineer-tier-3","json_url":"https://alion.io/job/cato-networks-product-support-engineer-tier-3.json","meta":{"generated_at":"2026-11-03T06:08:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7240},"rest":"https://alion.io/mcp/rest/get_company?id=7240"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcato-networks-product-support-engineer-tier-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcato-networks-product-support-engineer-tier-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcato-networks-product-support-engineer-tier-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cato-networks-product-support-engineer-tier-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcato-networks-product-support-engineer-tier-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1175202}},{"tool":"search_jobs","arguments":{"company":"catonetworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1175202},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}