{"id":1175233,"url":"https://alion.io/job/cato-networks-support-enablement-engineer","title":"Support Enablement Engineer","company":{"id":7240,"name":"Cato Networks","domain":"catonetworks.com","url":"https://alion.io/company/cato-networks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":41,"ghost_share":0,"stale_share":0.707,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":144000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-31T13:05:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T18:39:12Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Cato Networks is the converged network and security cloud for the AI era. \nAs AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. \nJoin us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. \nWe’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organization’s effectiveness. \nResponsibilities \nAdvocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies. \nIdentify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps. \nBuild troubleshooting practices to reduce ticket resolution time and maximize support performance. \nOwn and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team. \nProvide guidance on product features and how they work through the creation of technical content. \nDesign and create technical onboarding and everboarding training content. \nRequirements \nAt least 2 years of experience as a Tier 2-3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer. \nExperience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers - 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