{"id":1175165,"url":"https://alion.io/job/cato-networks-tier-3-product-support-engineer","title":"Tier 3 Product Support Engineer","company":{"id":7240,"name":"Cato Networks","domain":"catonetworks.com","url":"https://alion.io/company/cato-networks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":37,"ghost_share":0,"stale_share":0.649,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-27T15:37:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T19:13:05Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":92},"description":"Cato Networks is the converged network and security cloud for the AI era. \nAs AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. \nJoin us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. \nNow we’re looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. \nThis is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today! \nResponsibilities:\nOwn and manage customer issues and see problems throughout resolution. \nResearch, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude. \nWork directly with R&D and Product Management on customer issues upon full resolution. \nBe a focal point for customers' needsby deeply understanding their business and aligning their needs with Cato’s solution.\nNurture the relationship with the customer through ongoing communication and periodic meetings.\nAct as a customer advocate internally while effectively collaborating with internal teams,including product management, engineering, and sales.\nTrack & monitor customer status and identify both areas of concern and growth opportunities.\nBe a part in building, improving and expanding Cato’s global Support Services.\nRequirements:\nExperienced Support Engineer (tier 3-4)/Technical Account Manager/Pre Sales background from web/network/information Security companies - 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