{"id":1969814,"url":"https://alion.io/job/causeway-connect-service-desk-coordinator","title":"Service Desk Coordinator","company":{"id":2395780,"name":"Causeway Connect","domain":"causewayconnect.com","url":"https://alion.io/company/causewayconnect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skopje, North Macedonia"],"countries":["MK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:52:39Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-29T17:00:05Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"We are looking\nfor a Service Desk Coordinator to join our company and work\nfor one of our long-term customers, who is a market leader in the\nprovision of managed IT services to the retail and hospitality sectors and\nthrives on delivering customer satisfaction providing them with installation,\nmaintenance, repairs, configuration and staging for all IT products, making\nthem one of the most highly sort after IT services for some of the UKs largest\nretailers.\nThe\nresponsibilities will include:\nManaging and maintaining accuratecustomer data\n\nOverseeing monthly SLA management\nResolving aged calls efficiently\nHandling a high volume of incomingcustomer calls and emails\n\nScheduling and booking engineervisits across the UK using bespoke software\n\nRaising job orders and orderingparts/stock\n\nKeeping customer records up to date\nLiaising with customers, engineers,and colleagues to ensure smooth operations\n\nRequirements\nIn order to be\nconsidered for this role the candidates must have or be:\nStrong communication skills withinternal and external stakeholders\n\nConfident working with IT systems andsoftware packages (especially MS Office: Excel, PowerPoint, Teams)\n\nAbility to stay calm under pressureand solve problems logically\n\nExperience in customer service andoffice environments\n\nStrong GCSEs in Maths and English (orequivalent)\n\nIt’s a plus if\nthey have\nGeographical awareness of the UK\nExperience in ITinstallation/maintenance (especially in retail, hospitality, or leisure)\n\nKnowledge of industry principles,business development, or client care\n\nIdeal\ncandidates' approach\nPositive, professional, and a teamplayer\n\nEmbraces change and behaves withintegrity, honesty, and sensitivity\n\nStays calm under pressure and takesownership of tasks\n\nWorking hours: 40 hours per week/8 hours per day; On-site\nShift pattern: Working hours are between 08:00 and 19:00 on a rotating shift pattern, with one weekend worked per month.\n*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by Causeway Connect (КоннектвејДООСкопје) and they will be stored in our database.\nNote: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: ","description_format":"text","description_chars":2306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-06T18:52:39Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.706,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/causeway-connect-service-desk-coordinator","json_url":"https://alion.io/job/causeway-connect-service-desk-coordinator.json","meta":{"generated_at":"2026-10-29T18:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2395780},"rest":"https://alion.io/mcp/rest/get_company?id=2395780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcauseway-connect-service-desk-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcauseway-connect-service-desk-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcauseway-connect-service-desk-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/causeway-connect-service-desk-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcauseway-connect-service-desk-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1969814}},{"tool":"search_jobs","arguments":{"company":"causewayconnect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1969814},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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