Jr. Associate – Order Management

Job Title: Jr. Associate - Order Management

Company: Cavli Wireless

Location: Kochi

Experience: 3-5 Years

Education: B.E / B.Tech (Any Engineering discipline preferred)

Role Overview

We are looking for an Order Management Associate to drive end-to-end order processing with a primary focus on Samples and Evaluation Kits (EVKs) management. This role is centered around handling low-volume, high-priority orders that directly support sales engagements, customer evaluations, and business development activities.

The role involves close coordination with the sales team, ensuring timely processing, allocation, and dispatch of samples/EVKs. Unlike large-scale production operations, this role emphasizes agility, responsiveness, and accuracy in fulfilling dynamic and time-sensitive requests.

Key Responsibilities

• • Own and manage the end-to-end order lifecycle, including order processing, validation, execution, and delivery tracking
  • Own sample and EVK (Evaluation Kit) management, including allocation, tracking, and dispatch for internal teams and customers
  • Act as the primary interface for the sales team for all sample/EVK requirements, ensuring quick turnaround and clear communication
  • Oversee end-to-end order management, from order processing to delivery, ensuring timelines and accuracy
  • Collaborate with SCM, logistics, and manufacturing teams to ensure timely order fulfillment and dispatch
  • Monitor order pipelines, prioritize critical orders, and proactively address delays or bottlenecks
  • Monitor inbound and outbound logistics, shipment tracking, and documentation
  • Maintain accurate order records, MIS reports, and ERP updates for visibility and reporting
  • Identify process gaps and drive improvements in order management efficiency and turnaround time
  • Support sales with data insights on order trends, delays, and fulfillment performance
  • Support inventory tracking and visibility to ensure stock availability for order fulfilment
  • Identify process gaps and drive improvements in order management efficiency and turnaround time

Requirements

• • 3-5 years of experience in order management / sales operations / supply chain operations
  • Strong understanding of order-to-cash (O2C) processes, logistics, and supply chain coordination
  • Proven experience in working closely with sales teams and managing cross-functional stakeholders
  • Hands-on experience with ERP systems and reporting tools
  • Strong communication, coordination, and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment with multiple priorities