{"id":2229997,"url":"https://alion.io/job/cayenta-remote-technical-consultant","title":"(Remote) Technical Consultant","company":{"id":3910287,"name":"Cayenta","domain":"cayenta.com","url":"https://alion.io/company/cayenta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Washington, United States","New York, United States","New Brunswick, United States","Canada","United States","Puerto Rico","Georgia"],"countries":["US","CA","PR","GE"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T11:48:38Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Cayenta, a division of Harris; is seeking a Technical Consultant who will join our Cayenta Managed Services (CMS) team within Managed Services & Technical Operations.\nAs a Technical Consultant, you will help manage and maintain the technical environments that support our customers' Cayenta ERP and Customer Information Systems. You will work across system administration, database administration, troubleshooting, maintenance, monitoring, customer support, and eventually cloud infrastructure.\nThis is a hands-on technical role for someone who enjoys solving problems, learning how systems work, and taking ownership of customer environments. You will initially focus primarily on on-premises customer environments, with opportunities to expand into Microsoft Azure infrastructure and cloud operations as the Managed Services offering continues to grow.\nYou will work closely with other Managed Services team members as well as Cayenta Support, Technical Services, Development, Business Intelligence, and other teams to maintain reliable, secure, and stable customer environments.\nThis may be the most important section of this job description. Read it carefully before applying.\nTechnical knowledge can be developed. Curiosity, resourcefulness, and ownership are much harder to teach.\nWe are looking for someone who is hungry to learn, willing to dig, and comfortable solving problems that don't come with step-by-step instructions.\nIn Managed Services, you will encounter unfamiliar configurations, technical issues you haven't seen before, incomplete documentation, and situations where the first answer you try doesn't work.\nWhen you hit that wall, we don't expect you to already know everything.\nWe do expect you to keep going.\nSearch the internal knowledge base. Read the product and vendor documentation. Review previous tickets. Look at logs. Compare environments. Test safely. Ask knowledgeable teammates better questions. Use AI tools responsibly to help research, reason through possibilities, interpret information, and accelerate troubleshooting.\nIf one path doesn't work, try another.\nAnd when you solve something new, document what you learned so the next person doesn't have to start from zero.\nWe are not looking for someone whose troubleshooting process ends with \"I checked the KB and couldn't find it.\" We are looking for someone who sees that as the beginning of the investigation.\nAsk yourself: when you last encountered a technical problem with no obvious answer, what did you do next?\nIf your instinct was to follow every reasonable lead until you understood what was happening, you may be exactly who we're looking for.\nWe are committed to using emerging technologies to improve how we work, solve problems, and support our customers.\nThe successful candidate will be comfortable incorporating AI-enabled tools, copilots, chat-based assistants, scripting, and automation into their everyday work where appropriate.\nAI should accelerate good technical thinking-not replace it. Team members are expected to validate outputs, protect customer and company information, and follow applicable security, privacy, and compliance requirements.\nYou will serve as a primary or secondary technical consultant for multiple Cayenta Managed Services customers and help ensure their environments remain reliable, secure, stable, and well maintained.\nThis remote role welcomes candidates anywhere in Canada and the US.\nSalary:\n75K - 85K CAD\n53K - 61K USD\nAI & Innovation Mindset\nWe are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.\nWhat your impact will be:\nManage multiple Cayenta ERP and/or Customer Information System environments simultaneously.\nPerform SQL Server database administration and support environments that may also include Oracle.\nPerform system administration for customer application and infrastructure environments.\nMonitor customer environments and proactively address conditions that could affect availability, reliability, security, or performance.\nTroubleshoot technical issues, identify root causes, and coordinate resolution across teams when necessary.\nManage technical work through our ticketing systems and maintain clear, accurate updates.\nPerform regular system administration activities including product releases, patching, updates, configuration changes, and maintenance.\nBuild a strong understanding of each assigned customer's environment, configuration, dependencies, and operational requirements.\nIdentify recurring problems and look for opportunities to eliminate them through better processes, automation, monitoring, or documentation.\nBuild productive, long-term customer relationships and communicate technical information clearly and professionally.\nPrepare and deliver customer reporting containing relevant information about environment health, maintenance, risks, and activities when required.\nParticipate in the team's 24x7 on-call rotation when required.\nPerform scheduled evening or weekend activities when customer maintenance windows require them.\nGrowing Into Cloud Operations\nHelp administer highly available Azure infrastructure supporting Cayenta applications.\nMaintain Linux and Windows virtual machines and related Azure services.\nSupport Azure database, storage, networking, and security services.\nConfigure and maintain services such as Azure Storage, Key Vault, Microsoft Entra ID, and single sign-on.\nHelp ensure cloud environments are designed and administered with an emphasis on availability, reliability, security, recoverability, and scalability.\nDevelop scripts and automation for deployment, monitoring, administration, and maintenance.\nConfigure and maintain Windows Server and desktop operating systems.\nSupport or co-lead disaster recovery planning, testing, and execution for Azure environments.\nManage user access, permissions, authentication, and password management.\nSupport Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access.\nMonitor cloud environments and help identify performance, capacity, security, and reliability concerns.\nParticipate in cloud implementation or migration projects as your experience grows.\nKnowledge Sharing & Continuous Improvement\nCreate, update, and improve internal technical documentation, runbooks, troubleshooting guides, and procedures.\nDocument new solutions and lessons learned from unusual or complex technical issues.\nParticipate in daily team discussions related to service delivery, deployments, customer environments, and operational improvements.\nPrepare and participate in knowledge-transfer and training sessions with other team members.\nShare discoveries and technical approaches that could benefit other customer environments.\nLook for processes that can be standardized, simplified, automated, or eliminated.\nParticipate in internal projects that improve Managed Services tools, processes, monitoring, automation, or service delivery.\nWork collaboratively with Cayenta Support, Technical Services, Business Intelligence, Development, Product, and other teams to investigate and resolve complex issues.\nAI & Innovation Mindset\nResearch an unfamiliar technical issue.\nAnalyze logs or error messages.\nDevelop or review scripts.\nExplore possible root causes.\nImprove documentation.\nSummarize technical findings.\nAutomate repetitive administrative work.\nIdentify better ways to monitor or maintain customer environments.\nWhat we are looking for:\n3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered.\nExperience with or strong working knowledge of Microsoft SQL Server.\nWorking knowledge of system administration concepts in Windows and/or Linux environments.\nSome experience with or knowledge of Microsoft Azure.\nStrong analytical and troubleshooting skills.\nA demonstrated ability to investigate technical problems independently and work through unfamiliar issues.\nCuriosity and a desire to understand why something is happening rather than simply applying a workaround.\nAbility to work independently with minimal supervision while knowing when collaboration or escalation is appropriate.\nStrong customer-service mindset and the ability to develop trusted customer relationships.\nComfort balancing multiple customer environments, priorities, and deadlines.\nExperience with Apache Tomcat, including configuration, hardening, and SSL certificates.\nStrong written and verbal communication skills.\nStrong time-management and organizational skills.\nExperience using Jira, TeamSupport, or comparable ticketing/work-management systems.\nWillingness to participate in weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules.\nWillingness to participate in an on-call rotation when required.\nA commitment to continuous learning, documentation, knowledge sharing, and improvement.\nComfort responsibly using AI-assisted tools as part of technical investigation, research, scripting, documentation, and everyday work.\nWhat would make you stand out:\nPrevious experience working in a Managed Services environment.\nExperience administering both Microsoft SQL Server and Oracle.\nMicrosoft Azure administration or cloud infrastructure experience.\nCertifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305.\nExperience with virtualization technologies.\nExperience supporting highly available enterprise applications.\nExperience with scripting or automation using PowerShell, shell scripting, Azure CLI, or similar tools.\nExperience with infrastructure or application monitoring tools.\nKnowledge of TCP/IP networking, firewalls, certificates, DNS, and related infrastructure concepts.\nExperience supporting or delivering Azure implementations or migrations.\nExperience with identity and access management, including Active Directory and Microsoft Entra ID.\nExperience explaining technical concepts to non-technical customers or stakeholders.\nPrevious experience with enterprise software, ERP, CIS, or utility technology.\nPrevious experience in the utility industry.\nWhat we can offer:\n3 weeks’ vacation and 5 personal days\nComprehensive Medical, Dental, and Vision benefits starting from your first day of employment\nEmployee stock ownership and RRSP/401k matching programs\nLifestyle rewards\nRemote work and more!\nAbout Cayenta:\nCayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.\nAbout Harris:\nHarris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. 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