{"id":2099330,"url":"https://alion.io/job/caylent-customer-experience-manager-3","title":"Customer Experience Manager","company":{"id":179376,"name":"Caylent","domain":"caylent.com","url":"https://alion.io/company/caylent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":42,"ghost_share":0,"stale_share":0.452,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:23:27Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T17:14:10Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\nOur capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\nWe are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\nThe Mission\nWe are seeking a detail-oriented Customer Experience (CX) Manager to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty. \nYour Assignment\nCustomer Engagement & Data Collection\nCoordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders\nManage survey collection through various channels including live meetings, email and project team collected responses\nEnsure consistent data collection processes and maintain high response rates\n Data Analysis & Insight Generation\nAnalyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern\nReview and categorize qualitative customer feedback to identify recurring themes and pain points\nSynthesize complex customer data into clear, actionable recommendations\nTrack metrics against customer experience benchmarks and goals\nStrategic Reporting & Presentation\nCreate comprehensive reports and dashboards that communicate customer sentiment to leadership\nPresent findings and recommendations to executives, department heads, and cross-functional teams\nDevelop compelling narratives that connect customer feedback to business impact\nFacilitate customer experience review meetings with organizational leaders\n Your Qualifications\n3+ years experience in a customer experience role, professional services, or customers relationship management\nKnowledge of customer experience methodologies and best practices\nExperience with CRM systems and customer feedback management platforms\nStrong analytical skills with experience in statistical analysis and reporting\nExcellent written and verbal communication skills\nExperience presenting to senior leadership and stakeholders\nExcellent time management with the ability to prioritize tasks and manage engagement coverage workload \nEnthusiasm for working in a startup environment and the desire to engage with cross-functional departments\nFamiliarity with using AI tools to drive operational process efficiencies\n Preferred Qualifications\nProficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools\nWorking knowledge of AWS cloud offerings and solutions\nKnowledge and understanding of cloud industry trends and new technologies\nData analytics basics; viewing customer feedback data and proposing process changes\nEntry or mid-level cloud certification, e.g. AWS Cloud Practitioner\nBenefits\nPay in USD\n100% remote work\nGenerous holidays and flexible PTO\nCompetitive phantom equity\nPaid for exams and certifications\nPeer bonus awards\nState of the art laptop and tools\nEquipment & Office Stipend\nIndividual professional development plan\nAnnual stipend for Learning and Development\nWork with an amazing worldwide team and in an incredible corporate culture\nThis role may require up to 25% travel, depending on business needs.\n NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\nAt Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\nThese tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\nIf an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\nIf you have any questions, please contact  \nCaylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. \nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at .","description_format":"text","description_chars":5951,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-08T17:49:33Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":13,"expected_fill_days":53,"reasons":["conf:0","wave","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/caylent-customer-experience-manager-3","json_url":"https://alion.io/job/caylent-customer-experience-manager-3.json","meta":{"generated_at":"2026-10-22T17:49:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":70,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179376},"rest":"https://alion.io/mcp/rest/get_company?id=179376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaylent-customer-experience-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaylent-customer-experience-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaylent-customer-experience-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caylent-customer-experience-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaylent-customer-experience-manager-3"}]}