{"id":1248180,"url":"https://alion.io/job/caylent-operations-analyst-2","title":"Operations Analyst","company":{"id":179376,"name":"Caylent","domain":"caylent.com","url":"https://alion.io/company/caylent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":53,"ghost_share":0,"stale_share":0.528,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":686},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Claude","optional":false},{"name":"Google Sheets","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-09-25T15:27:12Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T01:36:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\nOur capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\nWe are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\nThe Mission\nWe are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.\nThe Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.\nThis role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.\nThe ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action.\nYour Assignment\nManage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities.\nAnalyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions.\nManage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity. \nPartner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations.\nIdentify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions-not simply status updates.\nDevelop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.\nUse AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.\nIdentify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.\nMaintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.\nSupport end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.\nOwn recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.\nWork independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.\nYour Qualifications\nBachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.\n3-5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.\nStrong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.\nStrong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.\nDemonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.\nStrong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.\nExperience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.\nPreferred Qualifications\nFamiliarity with AWS, cloud consulting, or technology professional services environments.\nFamiliarity with business intelligence and visualization tools such as Power BI.\nExposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making.\nAdvanced proficiency with Google Sheets and/or Microsoft Excel.\nBenefits\n100% remote work\nMedical Insurance for you and eligible dependents\nGenerous holidays and flexible PTO\nCompetitive phantom equity\nPaid for exams and certifications\nPeer bonus awards\nState of the art laptop and tools\nEquipment & Office Stipend\nIndividual professional development plan\nAnnual stipend for Learning and Development\nWork with an amazing worldwide team and in an incredible corporate culture\n NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\nAt Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\nThese tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\nIf an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\nIf you have any questions, please contact  \nCaylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. \nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at .","description_format":"text","description_chars":8022,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T18:09:23Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:0","stale_co","wave","velocity","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/caylent-operations-analyst-2","json_url":"https://alion.io/job/caylent-operations-analyst-2.json","meta":{"generated_at":"2026-09-27T01:48:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1653,"day_limit":5000,"remaining_today":3347,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}