{"id":4029489,"url":"https://alion.io/job/caylent-senior-it-engineer-2","title":"Senior IT Engineer","company":{"id":179376,"name":"Caylent","domain":"caylent.com","url":"https://alion.io/company/caylent","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":34,"ghost_share":0,"stale_share":0.294,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Claude","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS Lambda","optional":true},{"name":"ChatGPT","optional":true},{"name":"Confluence","optional":true},{"name":"Copilot","optional":true},{"name":"Google Workspace","optional":true},{"name":"IAM","optional":true},{"name":"Notion","optional":true},{"name":"Okta","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-11-10T13:54:14Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:07:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\nOur capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\nWe are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\nThe Mission\nWe are seeking a talented Senior IT Engineer to join our growing internal IT team. The right candidate is a highly motivated individual who thrives in a dynamic environment and is passionate about delivering innovative, top-notch IT support and infrastructure solutions.\nYour mission will be to support and maintain our IT pipeline, strategy, infrastructure, and processes, while identifying and analyzing gaps in key processes to develop effective solutions. As a Senior IT Engineer, you’ll be tasked with managing and monitoring IT issues and requests, ensuring timely troubleshooting and resolution, while providing exemplary service. You will also play a crucial role in the implementation of IT projects, contributing to the design and deployment of new systems and services. You’ll work with the latest tech resources and with technologically-seasoned teammates who are eager to share valuable insights for growth.\nYour Assignment\nManage IT support tickets for internal employees, which includes troubleshooting and fixing issues related to internal IT infrastructure.\nLead implementation of IT projects, including the design and deployment of new IT systems and services.\nMonitor performance of SaaS and IT solutions to make recommendations for improving overall IT infrastructure.\nSupport and maintain IT infrastructure strategy, architecture, and process.\nAnalyze gaps in key processes to help develop solutions for IT needs.\nAssist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software.\nYour Qualifications\nSoft Skills\nExemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders.\nExcellent project & time management skills, with a strong ability to triage and prioritize.\nSolid foundational knowledge of IT operations and infrastructure best practices.\nExcellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.\nStrong critical thinking and decision-making skills.\nExperience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce.\nTechnical Skills\nExtensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus.\nExperience with inventory and device management (MDM, EDR, etc.) and hardware policies.\nStrong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus.\nExperience with Google Workspace and its Admin console.\nExperience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations. \nExperience with documentation and knowledge base development. Notion or Confluence experience is a plus.\nWorking proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes.\nExperience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge.\nPreferred Qualifications\nFirmly established knowledge of InfoSec best practices and IT SOPs\nStrong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato.\nExcellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies.\n4-6 years of experience working in IT Operations.\nBachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.\nBenefits\nPay in USD\n100% remote work\nGenerous holidays and flexible PTO\nCompetitive phantom equity\nPaid for exams and certifications\nPeer bonus awards\nState of the art laptop and tools\nEquipment & Office Stipend\nIndividual professional development plan\nAnnual stipend for Learning and Development\nWork with an amazing worldwide team and in an incredible corporate culture\n NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\nAt Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\nThese tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\nIf an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\nIf you have any questions, please contact  \nCaylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. \nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. 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