{"id":3176297,"url":"https://alion.io/job/caylent-senior-qa-engineer-5","title":"Senior QA Engineer","company":{"id":179376,"name":"Caylent","domain":"caylent.com","url":"https://alion.io/company/caylent","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":45,"ghost_share":0,"stale_share":0.422,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-26T05:57:25Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1282},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Anthropic","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"AWS Step Functions","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Cypress","optional":false},{"name":"DynamoDB","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Hallucination","optional":false},{"name":"IAM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Playwright","optional":false},{"name":"Selenium","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:13:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T05:26:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.\nOur capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.\nWe are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!\nThe Mission\nThis role is a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology, responsible for designing and executing comprehensive test strategies across contact flows, routing, IVR/self-service, and AI-driven conversational agents. They validate legacy-to-Connect migrations, build and maintain manual and automated test suites (Playwright, Cypress, Selenium) spanning UI, API, and serverless backend components, and ensure production readiness through cutover validation, monitoring verification, and incident triage. Beyond hands-on testing, they partner with engineers to shift quality left, run UAT sessions with customer stakeholders, and contribute reusable test assets and mentorship to strengthen Caylent's contact center QA practice.\n Your Assignment\nTest Strategy & Contact Center Quality\nDesign and execute test strategies for Amazon Connect implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact Lens configurations\nBuild test plans that validate AI agent behavior: intent recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions\nValidate legacy-to-Connect migrations (i.e. Avaya, Genesys, Connect, NICE) through parallel-run testing, flow conversion verification, and data migration validation\nDefine and track quality metrics (defect density, test coverage, escape rate) and report on release readiness to delivery leads and customer stakeholders\nHands-on experience with web application and web automation testing\nManual, Automated & Full-Stack Testing\nBuild, maintain, and execute manual and automated IVR test suites, using tools such as Cyara, Hammer, or Botium (preferred).\nBuild, maintain, and execute manual and automated web application test suites, using frameworks such as Cypress, Selenium, or Playwright (preferred).\nBuild and maintain manual and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live Amazon Connect instances, and end-to-end tests of Amazon connect call flows.\nTest custom Agent Workspace experiences (Amazon Connect, Agent Assist) \nValidate serverless, event-driven backends (Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract tests\nProduction Readiness & Operations\nExecute phased rollout and cutover validation for live contact centers, where testing gaps translate directly into missed calls and customer impact\nVerify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, Lambda, and AI agents prior to go-live\nParticipate in production incident triage, reproducing defects and validating fixes across the contact center stack\nPerform security and compliance validation: least-privilege IAM checks, DevSecOps scan review, and encryption standard verification\nCollaboration & Practice Contribution\nPartner with engineers during development to shift testing left: pairing on test design, reviewing acceptance criteria, and flagging risk areas early\nRun UAT sessions with customer stakeholders, triage findings, and drive defects to resolution ahead of production cutovers\nContribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE practice\nMentor junior QA engineers on contact center testing patterns and Caylent's quality standards\n\n Your Qualifications\n8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms\nHands-on experience with Amazon Connect or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting\nProficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing\nExperience testing serverless/event-driven AWS architectures (Lambda, API Gateway, DynamoDB, Step Functions)\nWorking knowledge of conversational AI / voice testing considerations: intent accuracy, latency, fallback behavior\nStrong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders\nFamiliarity with CI/CD pipelines (GitHub Actions) and integrating automated tests into deployment workflows\n Preferred Qualifications\nContact center migration testing experience (i.e. Avaya, Genesys, Connect, NICE)\nExperience with AI observability/trace validation (agent spans, token/cost attribution) or accessibility engineering\nAWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty)\nContact center operations fluency: Quality management, outbound compliance, and CX KPIs\nConsulting or client-delivery background\nHands on experience with Cyara Botium\nBenefits\n100% remote work\nMedical Insurance for you and eligible dependents\nGenerous holidays and flexible PTO\nCompetitive phantom equity\nPaid for exams and certifications\nPeer bonus awards\nState of the art laptop and tools\nEquipment & Office Stipend\nIndividual professional development plan\nAnnual stipend for Learning and Development\nWork with an amazing worldwide team and in an incredible corporate culture\n NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time.\nAt Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.\nThese tools are designed to support - not replace - human decision-making. Final hiring decisions are always made by our trained recruitment professionals.\nIf an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.\nIf you have any questions, please contact  \nCaylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. \nWe are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. 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