{"id":2547945,"url":"https://alion.io/job/cayuse-holdings-program-manager-4","title":"Program Manager","company":{"id":8964,"name":"Cayuse Holdings","domain":"cayuseholdings.com","url":"https://alion.io/company/cayuse-holdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3691},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-14T17:16:04Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:23:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nThe Work:\nThe Program Manager is responsible for planning, executing, and overseeing programs that align with organizational objectives and client requirements. This role serves as a leader in coordinating cross-functional teams, managing resources, and ensuring program deliverables meet performance standards. The Program Manager will lead efforts to address strategic priorities while maintaining compliance with policies, timelines, budgets, and client expectations.\nThis position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.\nResponsibilities\nKey Responsibilities:\nDirect and coordinate all aspects of contract performance, ensuring IT services meet established quality, timeliness, and compliance standards.\nManage a dispersed team of on-site IT technicians providing field support to BOS and ERC locations nationwide.\nOversee and monitor daily ticket resolution and performance metrics to ensure service level agreements (SLAs) are consistently met.\nConduct regular operational check-ins to prioritize incidents and allocate resources effectively across geographically dispersed locations.\nServe as the primary decision-maker for issue escalation, incident response, and resource reallocation to address urgent service needs.\nCollaborate with Education Resource Center (ERC) leads and Field Support Managers to ensure tasks are effectively prioritized and service requests are completed efficiently.\nFacilitate operational readiness by identifying bottlenecks and proposing solutions or process improvements for sustained performance.\nOther duties as assigned.\nQualifications\nQualifications - Here’s What You Need:\nBachelor's degree (or higher) in IT, Computer Science, Business Admin, Project Management, or a closely related field.\nMinimum of 5 years of relevant IT program management.\nFamiliarity with federal IT contracts, proficiency with ticketing and knowledge-based platforms, excellent oral and written communication.\nMust obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).\nMust be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.\nMinimum Skills:\nExceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.\nExceptional verbal and written communication skills.\nExcellent organizational, analytical, and problem-solving skills with high-level attention to detail.\nProven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.\nMust be self-motivated and able to work well independently as well as on a multi-functional team.\nAbility to handle sensitive and confidential information appropriately\nProficient in MS Office, Word, Outlook, PowerPoint, and Excel.\nProven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations in high-visibility, mission-critical settings.\nAdvanced proficiency in IT service management tools\nStrong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement.\nExcellent leadership and team management abilities.\nCultural competency and sensitivity to work effectively in tribal communities and environments.\nPreferred Qualifications: \nPreferred certifications include PMP, ITIL.\nOur Commitment to you / overview of benefits:\nMedical, Dental and Vision Insurance; Wellness Program\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nShort-Term and Long-Term Disability options\nBasic Life and AD&D Insurance (Company Provided)\nVoluntary Life and AD&D options\n401(k) Retirement Savings Plan with matching after one year\nPaid Time Off\nReports to: Senior Program Manager; Managing Director.\nWorking Conditions:\nProfessional office environment, with the ability to work onsite in the main office.\nMust be physically and mentally able to perform duties extended periods of time.\nAbility to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.\nMust be able to establish a productive and professional workspace.\nMust be able to sit for long periods of time looking at computer screen.\nMay be asked to work a flexible schedule which may include holidays.\nMay be asked to travel for business or professional development purposes.\nMay be asked to work hours outside of normal business hours.\nOther Duties:Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nCayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.","description_format":"text","description_chars":5266,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T17:16:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T01:07:45Z"},"pay":null,"html_url":"https://alion.io/job/cayuse-holdings-program-manager-4","json_url":"https://alion.io/job/cayuse-holdings-program-manager-4.json","meta":{"generated_at":"2026-10-15T01:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8964},"rest":"https://alion.io/mcp/rest/get_company?id=8964"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcayuse-holdings-program-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcayuse-holdings-program-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcayuse-holdings-program-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cayuse-holdings-program-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcayuse-holdings-program-manager-4"}]}