{"id":2507419,"url":"https://alion.io/job/cbd-contact-centre-associate-uae-national","title":"Contact Centre Associate (UAE National)","company":{"id":66883,"name":"CBD","domain":"cbd.ae","url":"https://alion.io/company/cbd","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ras Al Khaimah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T08:42:30Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T05:14:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nOperating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.\nCBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.\nAs we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.\nJob Purpose:\nProvide & deliver a professional one-stop customer service and create a positive impression of the bank over the phone in line with bank’s established standards operating procedures and policies.\nPrincipal Accountabilities:\nEnsure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.\nRecognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.\nApplying sound & accurate product knowledge.\nFollow up all activities and requests arising from customers’ calls and deliver as promised.\nComplaints’ handling and problems’ resolution.\nChecking and updating customer’s data and information.\n Provide management with valid and regular customers’ feedback.\nEnsure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank’s policy & procedures.\nAchieving quality and productivity KPIs\nAchieving sales leads target\nProduct knowledge tests and supervisor feedback\nSatisfactory execution and follow up of customers’ requests till it is closed\nFirst call resolution and number of escalated complaints\nAddress update and data clean up\nCRM Registrations\nFull compliance of AML and bank’s policies and procedures\nRequirements\nEducation and Experience\nHigh School or bachelor's degree","description_format":"text","description_chars":2297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T07:57:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cbd-contact-centre-associate-uae-national","json_url":"https://alion.io/job/cbd-contact-centre-associate-uae-national.json","meta":{"generated_at":"2026-10-16T05:55:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66883},"rest":"https://alion.io/mcp/rest/get_company?id=66883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcbd-contact-centre-associate-uae-national"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcbd-contact-centre-associate-uae-national"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcbd-contact-centre-associate-uae-national"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cbd-contact-centre-associate-uae-national\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcbd-contact-centre-associate-uae-national"}]}