{"id":2507439,"url":"https://alion.io/job/cbd-manager-quality-assurance-uae-national","title":"Manager, Quality Assurance (UAE National)","company":{"id":66883,"name":"Commercial Bank of Dubai","domain":"cbd.ae","url":"https://alion.io/company/cbd","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-05T05:12:37Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-02T22:09:03Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Description\nJob Purpose:\nThe Control Testing role is to assist with the provision of testing and quality assurance over the implementation and execution of areas that fall under the responsibilities of Business Risk & Governance.\nTo implement the internal control framework within Wholesale Banking Group and associated governance across key risk areas and ensure that all risks have adequate controls in place.\nThe role holder is responsible for assisting in the undertaking of Quality Assurance reviews and preparation of reports for each functional review as per the Bank’s internal procedures to document identified observations and ensure the Bank is protected from a regulatory perspective.\nKey Accountabilities:\nQuality Assurance of Implementation of process and governance related changes for the 1st line of defence, following the methodology and strategy set by the department head. \nThis will involve monitoring key controls on a cyclical basis and reporting the findings via written reports.\nExercising oversight, monitor, investigate and enforce corrective actions in respect of all controls, processes, regulatory and compliance guidelines across all customer touch points in WBG.\nReviewing Policies and Procedures related to WBG/TBG products based on regulatory guidelines and/or observations from Audit, Operational Risk, AML/Compliance/ Fraud etc.\nReviewing Audit and Internal Control reports on coverage teams, Trade and PCM/Escrow Operations, engaging with relevant teams and suggesting MAPs for issues reported therein\nEnsuring RCSA are done as per the framework for all WBG/TBG processes / functions\nIn conjunction with Ops Risk, facilitate development of Risk, Control and Security Assessments (RCSAs) which identify the key risks, their impact and the relevant controls.\nLeading and facilitating RCSAs refresh workshops, in order to support functions, manage their key risks.\nInvolves challenging management when good business risk management is not evident e.g., poor RCSA’s, slow resolution of outstanding issues. Escalate should be made where necessary.\nDevelop and manage annual BRG plan for the execution of key activities\nReview and assess impact of key regulations related to WBG - process and technology\nProvide guidance and input on key regulatory concerns or matters requiring attention as highlighted by internal and external stakeholders\nManaging relationships with key contacts and stakeholders. These are likely to include Chief Compliance Officer, Head of Operational Risk and Chief Internal Audit and other Coverage GMs.\nRegularly present on compliance matters to senior management of WBG and recommend strategic or operational amendments for WBG activities\nQuality Assurance on the coverage activities including but not limited to new customer onboarding, customer annual reviews, customer call reports, ongoing due diligence, etc.\nCoaching and training staff of all relevant staff to embed the right culture.\nMonitoring customer onboarding procedures of frontline staff to ensure compliance with regulations and internal policies. \nAssist with audit execution and engagement with audit team on identified observations, representing the front line.\nMonitoring on MAP's, issues and closure by the agreed timelines, through engagement with FLOD to achieve closure of MAP’s.\nTest the quality of submission against agreed MAPs before submission to audit for the closure report.\nResponsible for incident management reporting, including governance and coordination with respective units for closure of actions evolving from the incidents.\nTesting of WBG adherence to the new product approval policy.\nTesting the controls over the 1st line of defence activities within the WBG units.\nPerform QA reviews by following the approved annual quality assurance schedule, work with relevant stakeholders to assess adherence to processes and strength of control framework.\nIdentify gaps and recommend corrective actions to ensure the Bank is protected from compliance risk perspective.\nDraft reports of each functional review and record & track the implementation of review observations and recommendations.\nProduce MI in relation to the reviews undertaken to Head - BRG\nMaintain a monitoring program to ensure effective execution of testing assignments and to track that remedial actions or control improvements are implemented.\nRequirements\nExperience & Academic Qualifications:\nRelevant product knowledge including knowledge of Experience of Control Monitoring Testing and Facilitating Risk and Control Assessments (RCAs) is required.\nBachelor's Degree as a minimum from a recognized university.\nWell versed with local regulations, banking systems, concepts and banking best practices.\nMinimum of 5 years’ experience in a financial institution in a similar role.Minimum of 2 years’ experience in control testing/ quality assurance role.\nPast working experience in a relevant role, i.e., Proven experience of implementing 3 Lines of Defence Models, with focus on testing 1st Line of Defence Controls.","description_format":"text","description_chars":5026,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T07:57:02Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.681,"p_room":0.35,"age_days":28,"expected_fill_days":14,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cbd-manager-quality-assurance-uae-national","json_url":"https://alion.io/job/cbd-manager-quality-assurance-uae-national.json","meta":{"generated_at":"2026-11-02T23:05:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":66883},"rest":"https://alion.io/mcp/rest/get_company?id=66883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcbd-manager-quality-assurance-uae-national"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcbd-manager-quality-assurance-uae-national"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcbd-manager-quality-assurance-uae-national"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cbd-manager-quality-assurance-uae-national\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcbd-manager-quality-assurance-uae-national"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2507439}},{"tool":"search_jobs","arguments":{"company":"cbd.ae","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2507439},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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