{"id":3557280,"url":"https://alion.io/job/cbem-llc-associate-regional-director-north","title":"Associate Regional Director - North","company":{"id":669084,"name":"CBEM LLC","domain":"cbemllc.com","url":"https://alion.io/company/cbemllc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lafayette, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102500,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":102500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T23:46:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T13:20:57Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"CBEM brings lasting, positive changes to the individuals with developmental disabilities we serve, some of whom experience mental illness. Our process begins with observations from which we design a comprehensive plan. It continues on as we teach our clients and their circle of support how to obtain positive, sustainable outcomes.\nJob Title: Associate Regional Director\nPosition Reports to: Regional Director\nJob Classification: Exempt\nRegion: Hybrid, Must live in the North Region\nLocation: Hybrid / Remote (This person must live in Northern California and be able to regularly travel by car to all sites.)\nCompensation: $102,500 + opportunities for quarterly bonus\nPosition Summary: \nThe Associate Regional Director is a key operational leadership role responsible for ensuring high-quality, compliant, and consistent service delivery across a defined geographic region of CBEM offices. This position provides direct coaching, oversight, and accountability to Program Directors and ensures that Program Design, Policies & Procedures, contractual requirements, and quality standards are implemented with fidelity.\nThe Associate Regional Director strengthens stakeholder relationships, drives local outreach efforts, improves KPI performance, and ensures operational readiness for audits, expansion, and contractual reviews. A primary function of the role is regional travel to each office at least twice per quarter to conduct observations, assess compliance, support leadership development, and serve as a liaison between CBEM leadership and field operations. Other travel may be required. \nThe Associate Regional Director is also required to obtain and maintain certification as a crisis intervention instructor (e.g., Pro-ACT, QBS Safety-Care, CPI, or equivalent) to lead and model high-quality crisis prevention and intervention training for staff across assigned offices.\nThis role ensures operational stability by providing short-term coverage for Program Director or Assistant Director vacancies through modeling CBEM’s values of consistency, professionalism, and collaborative problem-solving. The Associate Regional Director may assume the Administrator on Call rotation when needed. \nEssential Duties include, but are not limited to: \nOperations Visits & Check-Ins\nCompletes two on-site visits per quarter.\nCompletes biweekly check-ins with the Program Directors, or more if needed. \nProgram & Policy Compliance \nEnsures all offices adhere to Program Designs, contractual requirements, Title 17, internal Policies & Procedures, and CBEM’s service fidelity model.\nConducts two onsite visits quarterly per office to monitor and assess compliance, conduct observations, and build rapport with the team. \nCollaborates with the Regional Director and the QA team to close compliance gaps, monitor deadlines, and validate corrective actions.\nTrains Program Directors and leadership teams in interpreting and implementing Program Designs and agency policies.\nEnsures consistent application of Introductory Period Documents, processes, training mandates, safety protocols, and workforce compliance standards.\nFacilitates annual AOC training under the direction of Regional Leadership.\nFacilitates annual Operations Manual training to ensure fidelity.\nEnsures documentation compliance, PVF/POS fidelity, employee file audits, weekly billing projections, and baseline KPI maintenance.\nOperational Leadership and Support \nProvides direct operational guidance to Program Directors, enabling them to prioritize leadership and client-outcome work.\nReviews, approves, and monitors billing reports, payroll submissions, and reimbursement requests for accuracy, timeliness, and compliance with CBEM’s financial and operational policies.\nEnsures adherence to CBEM’s budgetary expectations, spending guidelines, and operational reimbursement policies across assigned offices.\nObserves and enforces compliance with mileage submission requirements, verifying alignment with CBEM’s mileage policy and ensuring that all submissions are timely, accurate, and consistent with travel expectations.\nDevelops and manages the Administrator On-Call schedule to ensure appropriate coverage. Monitors crisis line operations for compliance and provides coaching and development to Program Directors to strengthen crisis response quality.\nActs as the office-level “troubleshooter” to resolve operational barriers quickly and reduce risks impacting service delivery.\nEnsures consistency in KPI performance through monitoring, coaching, and standardized office practices.\nConsolidates program-level data for Regional Director review; ensures accuracy and timely reporting.\nOperationally prepares offices for expansions, launches of new service lines, and integration of new staff.\nServes as Interim Program Director or Assistant Director when vacancies require coverage to maintain continuity and stability.Stakeholder Engagement & Outreach\nEnsures Program Directors execute local outreach plans aligned with Regional Center expectations, crisis service needs, and community engagement goals.\nAttends outreach events, vendor meetings, presentations, and stakeholder engagements to strengthen the CBEM brand.\nBuilds and maintains strong relationships with Regional Center liaisons, service providers, law enforcement, and community partners.\nEnsures consistent messaging, professionalism, and follow-through on stakeholder needs.\nPartners with the Regional Director to elevate concerns, trends, or opportunities arising from stakeholder interactions.\nManages office-level outreach plans and analyzes quarterly outreach data to support regional outreach goals.\nTeam Development & Leadership Pipeline\nCoaches, supervises, and mentors Program Directors, promoting leadership growth, confidence, and accountability.\nIdentifies emerging leaders and collaborates with regional leadership on succession planning.\nProvides training, modeling, and skill development in crisis intervention, operational efficiency, and compliance execution.\nEnsures mandated training, compliance modules, supervision structures, and DIPET expectations are followed by office staff.\nFacilitates model fidelity audits to ensure compliance and oversees their compliance at the Program Director level.\nReviews Program Directors’ Professional Development Plans monthly and provides coaching aligned to regional goals.\nCollaborates with Regional Leadership to contribute to succession planning through the identification and review of emerging leaders.\nCollaborates with QA and Clinical Leadership to update agency training modules based on regional needs and compliance findings.\n Travel, Observations, and Onsite Support\nTravels to each office at least two times per quarter for observations, coaching, compliance reviews, and relationship building.\nConducts in-person walkthroughs, crisis response assessments, staff observations, and operational evaluations.\nBuilds trust and cohesion between field teams and CBEM leadership, serving as a primary liaison.\nSupports offices during high-risk events, staffing transitions, or operational challenges requiring onsite leadership.\nOther Responsibilities\nParticipates in leadership meetings, strategic planning efforts, and interdepartmental work groups when invited. \nCompletes required documentation, reports, coaching logs, and follow-up summaries.\nPerforms additional duties as assigned by the Regional Director or Operations leadership.\nQualifications\nRequirements the Candidate must have.\nEducation\nA Master’s degree from a four-year college or university in psychology, social work, or behavioral science is preferred. Still, a Bachelor's degree with extensive experience in crisis intervention/behavioral health and experience leading teams is required.\nExperience\nAt least two years of experience managing a team is required. At least one year of experience working at CBEM, with a track record of displaying leadership qualities of empowerment, critical thinking, facilitating fair and consistent practices, cultural alignment, and the ability to meet or exceed company-wide goals.\nStrong working knowledge of Developmental Disabilities.\nStrong working knowledge of the Department of Developmental Disabilities, Regional Centers, and the Lanterman Act.\nStrong working knowledge of navigating social services systems to support new service lines.\nExcellent written and verbal communication skills.\nDemonstrated experience working with individuals with developmental disabilities.\nDemonstrated leadership capabilities. \nPhysical Demands\nThe physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is occasionally required to walk, sit, stand, and drive. The employee is also required to use their hands and reach with their arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.