{"id":3158547,"url":"https://alion.io/job/cbh-homes-customer-care-representative","title":"Customer Care Representative","company":{"id":669098,"name":"CBH Homes","domain":"cbhhomes.com","url":"https://alion.io/company/cbhhomes","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Meridian, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T15:17:01Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T08:47:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Are you a people-focused problem solver who thrives in a fast-paced environment, takes ownership, and loves turning challenges into solutions?\nAt CBH Homes, we're looking for a motivated, organized, and confident communicator to join our Customer Care team!\nIn this role, you'll be a key part of the homeowner experience after closing, helping homeowners navigate warranty requests, coordinating repairs, and working alongside our trade partners to keep things moving.\nWe're looking for someone who doesn't just respond to problems but takes initiative, follows through, and makes things happen!\nThis isn't your typical customer service role. It's an opportunity to build relationships, solve real problems, and grow with a high-performing team at a company that's proudly Built Different.\nKey Responsibilities:\nCommunicate with homeowners and trade partners by phone and email\nCoordinate repair scheduling and follow up on service requests\nHelp troubleshoot common homeowner concerns and identify solutions quickly\nPartner with multiple departments to ensure issues are resolved efficiently\nDeliver a positive, professional, and helpful experience in every interaction\nManage multiple priorities while staying organized and detail-oriented\nThis is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!\nWE'RE ON THE MOVE!!\nBig things are happening-our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.\nRequirements\nPositive attitude and strong communication skills\nExceptional organization and multitasking abilities\nProblem-solving mindset and ability to stay calm under pressure\nAbility to work in a fast-moving, team-oriented environment\nHomebuilding or construction experience is a plus, but not required \nBenefits\n 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision\n Competitive Wages\n Quarterly bonus program\n Retirement Plans + employer match\n Paid Time Off\n Annual Growth Reviews","description_format":"text","description_chars":2151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-23T15:17:01Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.942,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cbh-homes-customer-care-representative","json_url":"https://alion.io/job/cbh-homes-customer-care-representative.json","meta":{"generated_at":"2026-10-31T09:09:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669098},"rest":"https://alion.io/mcp/rest/get_company?id=669098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcbh-homes-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcbh-homes-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcbh-homes-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cbh-homes-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcbh-homes-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3158547}},{"tool":"search_jobs","arguments":{"company":"cbhhomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3158547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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