{"id":1321701,"url":"https://alion.io/job/cbiz-field-installer-and-it-support-network-solutions","title":"Field Installer and IT Support | Network Solutions","company":{"id":1781854,"name":"CBIZ","domain":"cbiz.com","url":"https://alion.io/company/cbiz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":129000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-07-10T16:34:43Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-20T09:16:27Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":101},"description":"About the Role\nWe are seeking a versatile and highly adaptable IT Support Field Technician to support both field and internal technology operations. This role is responsible for the end-to-end planning, execution, and completion of enterprise branch installations, IMAC activities, refreshes, and infrastructure projects.\nThis position will provide technical support in both remote and on-site environments, serve as a flexible resource to cover staffing gaps, support high-volume initiatives, and provide training and mentorship to team members. The ideal candidate thrives in dynamic environments, is comfortable with frequent travel, and demonstrates strong technical troubleshooting and customer service skills.\nEssential Functions and Primary Duties\nLead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems\nOperate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes\nProvide remote technical support via phone, email, or messaging application for end users and field technicians.\nInstall, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standards\nTroubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environments\nAnalyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidents\nComply with Asset Management protocols. \nManage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution details\nUse and reconcile company-issued purchasing or expense accounts in accordance with company policy.\nTrain end users and client stakeholders on newly deployed technologies, hardware, and system functionality\nEnsure sites are fully operational and client-ready upon completion of work\nTravel regularly to support operations across the United States\nAssist with training, oversight, and mentoring of other technicians\nLegally operate a company-provided vehicle in compliance with company policies\nPreferred Qualifications\nExperience supporting network infrastructure, VOIP systems, and end-user devices\nPrevious experience in both field service and on-site/remote support roles\nStrong troubleshooting and problem-solving skills with ability to work independently\nExperience in a ticketing system (e.g., ServiceNow or similar)\nAbility to travel regularly and work in varying environments\nStrong communication and training/mentorship capabilities\nReliable high-speed internet access\nValid driver’s license and ability to travel between locations\nThis role requires approximately 50-75% travel, including overnight stays, air travel, and long-distance driving, to client locations) \nWhen not assigned to travel or field installation work, this position requires in-office work at least two days per week, with remaining time dedicated to remote technical support, documentation, ticket management, training, and project support as directed.\nRegularly bend, squat, crawl, kneel, 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