{"id":1321708,"url":"https://alion.io/job/cbiz-it-support-technician-network-solutions","title":"IT Support Technician | Network Solutions","company":{"id":1781854,"name":"CBIZ","domain":"cbiz.com","url":"https://alion.io/company/cbiz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":92,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maryland Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T20:15:54Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-09-30T03:15:50Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"About the Role\nWe are looking for a dedicated IT Support Technician to join our team on a project basis with no set end date. This role is directly tied to the duration of a specific project, with the possibility of transitioning to future projects based on business needs and individual performance. However, continued employment beyond the current project is not guaranteed.\nEssential Functions and Primary Duties\nProvides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.\nAssists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.\nAssists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.\nFollows documented processes to ensure proper functionality and accurate data.\nTroubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.\nTroubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations. \nAssists field service technicians with complete branch office installations and moves.\nResolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.\nOpens and manages tickets for issues and provides regular detailed updates.\nConduct root cause analysis for recurring issues to prevent future incidents.\nWorks with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.\nServes as a liaison between technical teams and business stakeholders.\nProvides remote training for end users and field technicians on new equipment, processes, and services.\nProvides in-person training on all equipment and documented processes for new hires.\nAssumes responsibility for related project work and duties as required or assigned.\n Minimum Qualifications\nAssociates degree from an accredited college or two years of related work experience\n\nAble to use general office equipment","description_format":"text","description_chars":2221,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T21:51:25Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.123,"p_room":0.28,"age_days":68,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cbiz-it-support-technician-network-solutions","json_url":"https://alion.io/job/cbiz-it-support-technician-network-solutions.json","meta":{"generated_at":"2026-09-30T06:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4485,"day_limit":5000,"remaining_today":515,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}