{"id":2228260,"url":"https://alion.io/job/cbiz-technology-installer-network-solutions-3","title":"Technology Installer | Network Solutions","company":{"id":1781854,"name":"CBIZ","domain":"cbiz.com","url":"https://alion.io/company/cbiz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4621},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T16:44:52Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-20T09:16:27Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role\nThis position supports the Houston ,TX territory and requires regular travel including overnight stays, to client locations to install Edward Jones branch offices. You will drive a company-provided vehicle to complete on-site service calls throughout the local territory.\nAlthough the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date.\nThis position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Houston ,TX).\nEssential Functions and Primary Duties\nRegular travel, including overnight stays, to client locations to install Edward Jones branch offices\n\nResponsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment\n\nLead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed\n\nAccurately track work time, update task status in the online system, and document ticket resolutions\n\nFollow escalation procedures to ensure timely resolution of issues\n\nComply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs\n\nProvide technical support with minimal disruption to client operations\n\nTrain clients on the use of new hardware and technologies\n\nMaintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits\n\nTroubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve\n\nInstall, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations\n\nCoordinate ETAs that align with client needs for maintenance, project, and IMAC activities\n\nMonitor and manage ticket queues, assuming ownership of tickets as needed\n\nLegally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance\n\nDeliver excellent customer service at all times\n\nPerform related project work as assigned\n\nPreferred Qualifications\nWillingness to travel regularly to client locations, including air travel and long-distance driving\n\nSkilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations\n\nAbility to work independently to complete maintenance, projects, and IMAC calls efficiently\n\nProvide coverage for other service areas when required\n\nMaintain high speed internet access\n\nMaintain residence in assigned territory\n\nCarry a company issued cell phone and respond when called upon\n\n3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions\n\n Minimum Qualifications\nBachelor’s degree from an accredited college or university or four (4) years of related experience in lieu of a degree, or an equivalent combination of education and experience totaling four (4) years.\n\nPossess and maintain a valid driver's license. 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