{"id":1821083,"url":"https://alion.io/job/cc-twin-cities-client-advocate-coordinator","title":"Client Advocate Coordinator","company":{"id":2269221,"name":"CC Twin Cities","domain":"cctwincities.org","url":"https://alion.io/company/cctwincities","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T20:54:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T03:53:37Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Are you passionate about creating opportunities for people to thrive?\nCatholic Charities is the place for you!\nClient Advocate Coordinator\nHigher Ground St Paul\nThe mission of Catholic Charities is to serve those most in need and to advocate for justice in the community. As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways - preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty.\nWAGE RANGE: $22.00 - 25.00/hourly\nSHIFT: Tuesday - Saturday from 12:00 pm - 8:30 pm\nJOB SUMMARY: Catholic Charities is seeking a detail-orientated individual who is compassionate, trauma-informed, and culturally aware to work as a Client Advocate Coordinator.\nUnder general supervision, maintains a clean, safe, and secure environment for clients by providing referral information and resources related to housing, employment, healthcare, and other support services. Uses de-escalation techniques to respond appropriately to challenging situations and support client safety and dignity.\nConducts client entry screenings in accordance with program policies to ensure prohibited items are not brought into the facility. Communicates relevant client information and programmatic concerns clearly and professionally, both verbally and in writing, to appropriate staff. Ensures rules and policies are applied consistently and respectfully to maintain program integrity and a supportive environment.\nESSENTIAL FUNCTIONS:\nProvide high quality customer service to all persons by completing all applicable client requests while serving as the Shift Lead / Coordinator in assistance to supervisors and managers.\nAssist co-workers with Time/Shift recording through the timekeeping system and help resolve problems/issues in coordination with supervisors and managers\nAssist new co-workers with training and acclimation to the program, its policies, its client services, safety protocols, and any other position specific training, as required.\nBe vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.\nAssist co-workers in the process of prompt and accurate collecting, entering, managing and reporting of client data into systems of record.\nRespond to and submit incident reports for all instances of chemical abuse, theft, threats and violations of program rules. Review reports for completeness and accuracy\nServe as a Mandated Reporter. \nIn the absence of the program's supervisor or manager, may be required to work flexible hours, including overnights, holidays and weekends in order to provide occasional supervision to front desk and to monitor operations during the various hours that the program operates.\nEnsure regular rounds are completed by checking all exits, fire doors, and safety equipment, as well as monitoring residents’ activities in common areas to guarantee safety and security of co-workers and clients\nMay drive van and/or administer breathalyzers, as required for program. \nAssist supervisor/manager with program development, facility operations, and help ensure that agency, divisional, and site policies and procedures are followed\nHelp coordinate activities between employees and community partners/volunteers. \nOther duties as assigned.\nMINIMUM QUALIFICATIONS/EXPERTISE:\nAbility to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required. \nHigh school graduate or equivalent. \nAbility to accurately enter data into computer system for reporting purposes.\nMinimum of (1) one year of relevant experience. \nJOB CLASSIFICATION: Regular; Full-time; Hourly; Non-Exempt\nCatholic Charities is an equal opportunity employer.\nJob Description Updated: 1/6/2025\nPlease note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.","description_format":"text","description_chars":4016,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T05:52:18Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.552,"p_room":0.35,"age_days":26,"expected_fill_days":13,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/cc-twin-cities-client-advocate-coordinator","json_url":"https://alion.io/job/cc-twin-cities-client-advocate-coordinator.json","meta":{"generated_at":"2026-10-13T03:55:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2269221},"rest":"https://alion.io/mcp/rest/get_company?id=2269221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcc-twin-cities-client-advocate-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcc-twin-cities-client-advocate-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcc-twin-cities-client-advocate-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cc-twin-cities-client-advocate-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcc-twin-cities-client-advocate-coordinator"}]}