{"id":1821081,"url":"https://alion.io/job/cc-twin-cities-client-advocate-ii-3","title":"Client Advocate II","company":{"id":2269221,"name":"CC Twin Cities","domain":"cctwincities.org","url":"https://alion.io/company/cctwincities","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1036},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-19T17:46:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-23T03:34:48Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Are you passionate about creating opportunities for people to thrive?\nCatholic Charities is the place for you!\nClient Advocate II\nSt Paul Opportunity Center\nThe mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.\nOur programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.\nWHY YOU'LL LOVE WORKING HERE:\nJoin a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.\nWAGE RANGE: $20.00 - $22.00/hourly\nSHIFT: Saturday and Sunday 9:00 am - 5:30 pm\nJOB SUMMARY: Under general supervision, the Shelter Advocate provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment. Staff build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, and healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices. Staff ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.\nESSENTIAL FUNCTIONS:\nClient Engagement & Support\nProvide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.\nOffer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.\nEncourage clients toward next steps in their housing plan while respecting client choice and dignity.\nSafety & Crisis Response\nMaintain a safe and welcoming environment by monitoring common areas, completing safety rounds, and addressing concerns.\nRespond to crises and incidents using de-escalation and conflict resolution skills.\nAdminister Narcan and other harm-reduction interventions as required.\nComplete and submit incident reports related to chemical use, threats, safety concerns, or program rule violations.\nServe as a Mandated Reporter and follow all reporting requirements.\nOperations & Documentation\nAccurately collect, enter, and manage client data in the system of record.\nComplete client intakes, enrollments, and exits in accordance with program requirements.\nEnforce shelter and drop-in center rules and policies fairly and consistently, balancing accountability with empathy.\nAssist with daily operations including client check-in, belongings storage, laundry, meal service (drop-in center), and ensuring facility cleanliness.\nCheck clients’ belongings for prohibited items at entry to support safety.\nCollaboration & Professional Development\nWork closely with supervisors, case managers, and community partners to support client housing goals.\nParticipate in team meetings, trainings, and mentorship to strengthen shelter practices.\nContribute to program development and quality improvement efforts as assigned.\nOther duties as assigned\nMINIMUM QUALIFICATIONS:\nMust be 21 years of age and successfully pass a criminal and Department of Human Services background check.\nHigh School Diploma or equivalent required.\nPrior experience in a Shelter or Drop-In Center a plus.\nHas the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.\nCommitment to trauma-informed care, harm reduction, and housing-first principles.\nStrong interpersonal and communication skills.\nAbility to remain calm, professional, and empathetic under pressure.\nFlexibility to respond to changing needs in a fast-paced environment.\nBasic computer proficiency, including familiarity with Windows-based programs.\nPHYSICAL REQUIREMENTS:\nCPR\nYes\nDriving\nNo\nOperating specialized machinery (additional assessment may be required)\nNo\nWalking or standing > 2 hours/shift\nYes\nLifting up to 25lbs without assistance\nYes\nLifting up to 50lbs without assistance\nNo\nPhysically restraining clients\nNo\n\nCatholic Charities is an equal opportunity employer.\nJob Description Updated: 09/25/2024.\nPlease note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.","description_format":"text","description_chars":4537,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T05:52:18Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long 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