{"id":3717816,"url":"https://alion.io/job/cc-twin-cities-housing-support-coordinator","title":"Housing Support Coordinator","company":{"id":2269221,"name":"CC Twin Cities","domain":"cctwincities.org","url":"https://alion.io/company/cctwincities","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T01:26:49Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T08:39:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you passionate about creating opportunities for people to thrive?\nCatholic Charities is the place for you!\nHousing Support Coordinator\nEndeavors Residence\nThe mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.\nOur programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.\nWHY YOU'LL LOVE WORKING HERE:\nJoin a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.\nWAGE RANGE: $23.00 - 25.00/hourly\nShift Differential:Additional $0.50/hour 6 p.m. - 11 p.m. (Monday-Friday)\nAdditional $1.50/hour 11 p.m. - 6 a.m. (any day)\nAdditional $1.00/hour 6 a.m. - 11 p.m. (Saturday or Sunday)\n\nSHIFT: Sunday-Thursday 11:00pm - 7:30am\nJOB SUMMARY:Catholic Charities is seeking a dedicated, trauma-informed, and compassionate Housing Support Coordinator to join the team at our Endeavors Residence.\n\nThe Housing Support Coordinator provides leadership, support, and stability to residents during overnight hours, ensuring a safe, clean, and welcoming environment. This position acts as a liaison between residents, outside agencies, and internal teams - offering resources, resolution, and de-escalation support of emerging problems or situations. The role also contributes to staff training, enforcement of program policies, and the overall success of housing operations.\nESSENTIAL FUNCTIONS:\nResident Support & Safety\nProvide a clean, safe, supportive, and trauma-informed environment for residents, visitors, volunteers, and coworkers.\nUtilize trauma-informed care and de-escalation techniques to defuse crisis situations and support residents respectfully and effectively.\nConduct regular rounds to ensure safety in common areas, exits, and fire doors.\nMonitor activities and promptly address concerns or policy violations.\nAdminister medications per established procedures and guidelines when applicable.\nLeadership & Collaboration\nProvide leadership, training, and mentorship to Housing Support Representatives.\nPartner with Program and Property Management teams to ensure consistent enforcement of program rules and policies.\nAssist with shift coverage gaps and provide support across sites within the housing division as needed.\nModel and coach trauma-informed communication, de-escalation, and problem-solving skills for staff.\nResident & Community Engagement\nServe as a resource for residents by providing information, referrals, and guidance on available services.\nMaintain positive relationships with community partners, agencies, and vendors.\nPromote collaboration with external programs to strengthen resident support networks.\nOperations & Administration\nManage front desk operations, including phones, visitor access, and resident inquiries.\nDocument observations, incident reports, and maintenance needs accurately and promptly.\nEnsure timely completion of required reports and data entry in accordance with agency procedures.\nRespond to resident concerns in a timely, respectful, and solution-focused manner.\nOther duties as assigned.\nQUALIFICATIONS:\nHigh school diploma or equivalent required.\nMinimum of one year of experience working directly with low-income or vulnerable populations, including individuals experiencing homelessness, unstable housing, and/or mental illness.\nStrong trauma-informed care, conflict resolution, and de-escalation skills.\nAbility to communicate clearly and compassionately with people from diverse backgrounds.\nProficiency in basic computer use and data entry.\nCommitment to Catholic Charities’ mission and values.\nWORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:\nAbility to stay awake on a night shift\nAbility to lift up to 25 pounds occasionally.\nDriving required on occasion.\nExtended periods of walking, standing, or sitting as needed.\nJOB CLASSIFICATION: Regular; Full-Time; Hourly; Non-Exempt\nCatholic Charities is an equal opportunity employer.\nJob Description Updated: 10/6/2025\nPlease note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.","description_format":"text","description_chars":4538,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-04T01:26:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/cc-twin-cities-housing-support-coordinator","json_url":"https://alion.io/job/cc-twin-cities-housing-support-coordinator.json","meta":{"generated_at":"2026-11-09T14:05:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2269221},"rest":"https://alion.io/mcp/rest/get_company?id=2269221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcc-twin-cities-housing-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcc-twin-cities-housing-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcc-twin-cities-housing-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cc-twin-cities-housing-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcc-twin-cities-housing-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3717816}},{"tool":"search_jobs","arguments":{"company":"cctwincities.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3717816},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}