{"id":1821080,"url":"https://alion.io/job/cc-twin-cities-it-services-manager","title":"IT Services Manager","company":{"id":2269221,"name":"CC Twin Cities","domain":"cctwincities.org","url":"https://alion.io/company/cctwincities","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":106000,"currency":"USD","period":"year","gross":null,"usd_annual":106000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"closed","first_seen_at":"2026-09-22T21:21:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-06T15:07:57Z","board_verified":false,"closed_at":"2026-10-06T15:07:57Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Are you passionate about creating opportunities for people to thrive?\nCatholic Charities is the place for you!\nIT Services Manager\nElliot Park\nThe mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.\nWAGE RANGE: $95,000 - $106,000/annually\nJOB SUMMARY\nThis role manages the IT support team for our internal users, and reports to the Director of Technology Services. This includes managing the responsiveness, customer service and communication of the IT help desk team members as well as maintaining effective KPIs with the team. Team management includes regularly scheduled one-on-ones with all team members, running daily meetings supervising and setting the work direction and priorities of the team members and conducting regular performance reviews.\nDuties include the administration and support of client computers in an enterprise environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment (including but not limited to desktops, laptops, phones and tablets) to ensure optimal performance. This person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide desktop management and support services for the organization. Customer service experience and good communication skills are required.\nThe IT Service Manager will coordinate with system administration staff to maintain networking and server equipment as well as cloud-based systems.\nThis position will also work in partnership with other teams to achieve goals of the department that are in line with the organizational strategic plan and will embrace the high standards of Catholic Charities ethics and core values.\nESSENTIAL FUNCTIONS\nWorking with the Director of Technology, provide work direction, schedule tasks, and other supervisory tasks as needed to the Direct Support team. \nIdentify and resolve personal computing troubles by recommending and performing actions to correct problems with computer hardware, software, and peripheral devices. \nDefine and implement personal computing standards and configurations for desktops, laptops, printers, and mobile devices. \nMaintain personal computing devices and update as required with patches, virus control, OS upgrades and imaging, and other standardized packages. \nEvaluate overall operations of computing and information technology functions and recommend enhancements and identify emerging information technologies as required. \nMaintain an inventory of all IT hardware and software assets. \nAccurately report IT support and repair tasks in a ticket system. \nProvides Desktop, VOIP Phone System and Multi-Functional Printer support as outlined in specific work plans. \nFax Server Support (including assignment of eFax numbers and end user training) \nIdentifies, evaluates, prioritizes and resolves a wide variety of IT hardware, software, and operational issues and technical problems. \nDevelops and maintains appropriate system documentation to ensure that documentation is current. \nProvide Overall work direction to the Direct Support Team \nHold regular meetings of the Direct Support team to share information, map out obstacles and promote teamwork. \nRecommend Schedule adjustments and training for team members to the Director of Technology. \nPromote the overall cohesion and collaboration of the direct support team. \nBe available for occasional rotation of after hours support. \nMaintain knowledge of agency servers and networking devices to help the system administration team troubleshoot and maintain the environment. \nOther duties as assigned.\nQUALIFICATIONS/TECHNICAL EXPERTISE\nAssociate’s degree in computer science or a related field preferred but not required. \nMinimum of four (4) years of relevant experience in the administration, deployment, and support of Windows Enterprise Operating Systems and configurations is required. \n2 years of experience with desktop deployment solutions and setup and configuration of desktops, laptops, tablets, and mobile devices is required. \nAt least two (2) years of supervisory experience is preferred. \nBasic knowledge of networking systems, components, and fundamentals. \nProven abilities in Customer Service, team building and conflict negotiation. \nPrevious experience using a Helpdesk Incident ticketing system. \nExperience with Active Directory administration \nExpertise in MS Office product functionality including Outlook, Word, Excel, Visio, PowerPoint \nGood working knowledge of Windows Server and desktop platforms, up to and including the current version. \nMust have a valid driver’s license, and proof of insurance coverage. \nHas the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.\n\nPHYSICAL REQUIREMENTS\nCPR\nNo\nDriving\nNo\nOperating specialized machinery (additional assessment may be required)\nNo\nWalking or standing > 2 hours/shift\nNo\nLifting up to 25lbs without assistance\nNo\nLifting up to 50lbs without assistance\nNo\nPhysically restraining clients\nNo\nCatholic Charities is an Equal Opportunity Employer\nCatholic Charities does not discriminate against applicants for employment on the basis of race, creed, color, religion, sex, gender, nationality, age, marital status, disability status, status with regard to public assistance, membership or activity in a local commission, sexual orientation or preference, ancestry, familial status, or any other legally protected group.","description_format":"text","description_chars":5879,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Insurance 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