{"id":2076166,"url":"https://alion.io/job/ccalac-dental-receptionist","title":"Dental Receptionist","company":{"id":2445671,"name":"CCALAC","domain":"ccalac.org","url":"https://alion.io/company/ccalac","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bell Gardens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T08:41:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T08:37:42Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\n“To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.”\nWe offer fantastic benefits, competitive pay, and a great family-oriented environment!\nWe offer:\nMedical Benefits - FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment. \n403 B - Through Mutual of America, the company matches up to 5% of employee’s salary. \nDental Benefit - MetLife Only (HMO/PPO Plan). \n11 Holidays Observed. \n2 Floating Holidays\nVision Benefit - MetLife Plan.\n1 Birthday Holiday\nLife Insurance - Accidental Death & Dismemberment; and Long-term Disability.\n7 Paid Sick Leave - 56 hours Full-Time\nPaid Sick Leave - 40, Part-Time and Per-Diem\nEmployee Assistance Program \n2 weeks’ Vacation\nAFLAC Benefits\nThis would be a great opportunity to make a difference with you onboard!\nJOB TITLE: Dental Receptionist\nDEPARTMENT: Reception\nREPORTS TO: Reception Supervisor\nPOSITION OVERVIEW:\nAttend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.\nResponsibilities\nDUTIES/RESPONSIBILITIES:\nGreet patients.\nRegister new patients according to established office protocols.\nAssist patients to complete all necessary forms and documentation.\nVerify and update patient information.\nInform patients of dental office procedures and policy.\nMove patients through appointments as scheduled.\nEnter all relevant patient information into data system.\nMaintain and manage patient records in compliance with privacy and security regulations.\nUndertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.\nResponsible for following all agency safety and health standards, regulations, procedures, policies and practices.\nIdentifies, initiates and implements measures to deliver high quality care to patients and improve services.\nResponds efficiently and timely to all patient and provider staff needs and inquiries.\nEnsures excellent customer service to all FHCCGLA patients.\nWorks with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.\nHandles patient grievances according to FHCCGLA’s Policy & Procedure.\nAssists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).\nEnsures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.\nAttends the following meetings/trainings:\nMandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)\nCorporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)\nClinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)\nMeetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)\nOther pertinent meetings- As scheduled\nRemains informed of:Current legal and regulatory changes related to scope of practice.\nSpecific programs/payors, insurances accepted, and services being offered at FHCCGLA.\nAll applicable Policies & Procedures\n\nAnswer and manage incoming calls.\nRespond and comply to requests for information.\nSchedule patient appointments.\nConfirm upcoming appointments and recalls according to office protocol.\nCheck daily appointment schedule.\nArrange patient charts for next day appointments.\nFill in cancellations and no-shows.\nOrganize referrals to other medical specialists.\nDispatch lab work appropriately.\nCollect and receipt payments from patients at time of treatment.\nInform patients of financial treatment plan options.\nArrange payment schedule with patients.\nPrepare and mail billing statements.\nPrepare claim forms for dental insurance.\nArrange supporting documents for insurance claims.\nSort and distribute incoming and outgoing post.\nMonitor and maintain inventory of dental office supplies.\nUpdate patient education materials.\nMaintain a professional reception area.\nSafeguard patient privacy and confidentiality.\nAll other duties as assigned.\nQualifications\nMINIMUM QUALIFICATIONS:\nGeneral Education degree or High School Diploma.\nCurrent CPR Certification- required to be kept up to date.\nFQHC experience, highly preferred.\nExcellent analytical skills.\nMotivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.\nExcellent writing and verbal communication skills.\nKnowledge of administrative principles and procedures.\nComputer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).\nKnowledge of dental terminology, procedures and diagnosis.\nBilingual English/Spanish and familiarity with the Hispanic culture.\nAccess to automobile with valid California driver’s license and state mandated automobile insurance.\nWork schedule may include evenings, overtime, and weekends as needed.\nAbility to prioritize workload and work under pressure of deadlines. \nAbility to meet tight time sensitive deadlines.\nMotivated and committed to the provision of high-quality healthcare for indigent and underserved communities.\nWillingness to adapt to changes with regards to the agency’s growth and expansion.\nAbility to speak Spanish, preferred.\nADDITIONAL ELIGIBILITY QUALIFICATIONS:\nAbility to work well with others in a professional and team-oriented environment.\nWell-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.\nAbility to relate to the public regardless of ethnic, religion and economic status.\nExcellent communication skills.\nWillingness to travel.\nStrong planning and organizational skills.\nProblem analysis and critical thinking skills.\nExcellent customer service skills.\nKnowledge of the following (but not limited to), preferred:\nMy Health LA PPO’s HMO’s\nMedicare Family PACT CPSP\nMedi-Cal Fee-for-Service CHDP\nManaged Care Plans Every Woman Counts\nMin (For Export)\n22.00Max (For Export)\n22.00","description_format":"text","description_chars":6334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health 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