{"id":3172561,"url":"https://alion.io/job/ccalac-phone-operator","title":"Phone Operator","company":{"id":2445671,"name":"CCALAC","domain":"ccalac.org","url":"https://alion.io/company/ccalac","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bell Gardens, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:58:43Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T14:06:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\n“To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.”\nWe offer fantastic benefits, competitive pay, and a great family-oriented environment!\nWe offer:\nMedical Benefits - FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment. \n403 B - Through Mutual of America, the company matches up to 5% of employee’s salary. \nDental Benefit - MetLife Only (HMO/PPO Plan). \n11 Holidays Observed. \n2 Floating Holidays\nVision Benefit - MetLife Plan.\n1 Birthday Holiday\nLife Insurance - Accidental Death & Dismemberment; and Long-term Disability.\n7 Paid Sick Leave - 56 hours Full-Time\nPaid Sick Leave - 40, Part-Time and Per-Diem\nEmployee Assistance Program \n2 weeks’ Vacation\nAFLAC Benefits\nThis would be a great opportunity to make a difference with you onboard!\nPOSITION TITLE: Phone Operator\nDEPARTMENT: Reception\nREPORTS TO: Reception Supervisor\nPOSITION OVERVIEW:\nThe telephone operator is responsible for answering multi-line telephone, triaging calls, taking messages, and scheduling appointments. The telephone operator serves as a liaison between caller and medical support staff.\nResponsibilities\nDUTIES/RESPONSIBILITIES:\n1. Answer telephones by greeting in a courteous and timely manner for proper transfer re-routes telephone calls.\n2. Answer telephones by identifying the department, themselves by first and last name.\n3. Answer all calls by third ring.\n4. Allow telephone caller to respond prior to being placed on hold.\n5. Sort messages for departmental personnel.\n6. Check and retrieves answering service for saved messages on Solution Reach.\n7. Inform staff of any calls by calling direct ext. first, if no answer, page over intercom no more than twice.\n8. Provide accurate and reliable information regarding Clinic’s services.\n9. Make reminder phone calls for next day scheduled appointments.\n10. Cover Reception Desk as necessary.\n11. Updates /modifies patient demographic data according to front office policies.\n12. Call all new patient no shows to reschedule appointment.\n13. Offer Dental, Optometry and/ or Behavioral Services.\n14. Verify Medical/MHLA eligibility for new or current patients as needed.\n15. Check Patient Portal for any online appointment requests. Call patient to schedule appointment\n16. Maintains a neat, clean and safe work area for which employee is specifically or generally responsible.\n17. Maintain privacy and confidentiality for both patient and employee with regard to medical data information.\n18. Demonstrate a positive, proactive, can do attitude in responding to customer needs.\n19. Works cooperatively and effectively with others.\n20. Seeks out additional duties to promote continuity of operations.\n21. Completes assignments by the end of the scheduled shift.\n22. Communicates work related problems and reports to the Department Supervisor and Lead.\n23. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.\n24. Responds efficiently and timely to all patient and provider staff needs and inquiries.\n25. Ensures excellent customer service to all FHCCGLA patients.\n26. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.\n27. Handles patient grievances according to FHCCGLA’s Policy & Procedure.\n28. Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).\n29. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.\n30. Attends the following meetings/trainings:\nMandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)\nCorporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)\nClinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)\nMeetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)\n31. Other pertinent meetings- As scheduled\n32. Remains informed of:\nCurrent legal and regulatory changes related to scope of practice.\nSpecific programs/payors, insurances accepted, and services being offered at FHCCGLA.\nAll applicable Policies & Procedures\n33. All other duties as assigned.\nQualifications\nMINIMUM QUALIFICATIONS:\n1. Experience in a medical office setting preferred.\n2. Current CPR Certification- required to be kept up to date.\n3. FQHC experience, highly preferred.\n4. Excellent analytical skills.\n5. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.\n6. Excellent writing and verbal communication skills.\n7. Knowledge of administrative principles and procedures.\n8. Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).\n9. Bilingual English/Spanish and familiarity with the Hispanic culture.\n10. Access to automobile with valid California driver’s license and state mandated automobile insurance.\n11. Work schedule may include evenings, overtime, and weekends as needed.\n12. Ability to prioritize workload and work under pressure of deadlines.\n13. Ability to meet tight time sensitive deadlines.\n14. Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.\n15. Willingness to adapt to changes with regards to the agency’s growth and expansion.\n16. Ability to speak Spanish, preferred.\n17. Ability to handle multiple tasks and work in a busy environment including heavy telephone duty.\n18. Promote and provide the means for a working team relationship within Front Office and other departments.\n19. Organized, flexible, thoroughness, dependability and attention to detail.\n20. Able to work and communicate effectively with people of diverse culture, education and economic backgrounds.\nADDITIONAL ELIGIBILITY QUALIFICATIONS:\n1. Strong communication, interpersonal skills, and problem-solving skills.\n2. Strong verbal and written skills.\n3. Ability to communicate both verbally and in writing.\n4. Ability to perform tasks in hectic work environment.\n5. Adaptability to program, changes, modifications.\n6. Spanish speaking required.\n7. Willingness to adapt to changes in agency growth and expansion.\n8. Experience in a medical office setting preferred.\n9. Ability to handle multiple tasks.\n10. Computer experience.\n11. Typing at least 25 wpm.\n12. High School Diploma or Equivalent.\n13. Able to promote and provide the means for a working team relationship within front office and other departments.\n14. Organized, flexible, thoroughness, dependability and attention to detail.\n15. Able to handle heavy telephone duty.\n16. Able to work and communicate effectively with people of diverse culture, education, social and economic backgrounds .\n17. Medical Terminology: 1 year.\n18.Telephone Skills: 1 year.\n19. Customer Service: 1 year.\n20. Must have Transportation.\n21. Observe regulations on time card use and reporting\n22. Maintain attendance as per policy\n23. Maintain a clean and safe work area.\n24. Observe general Safety/Employee Health policies and procedures including Fire regulations.\n25. Maintain a current annual health screening.\n26. Display clearly visible identification.\n27. Ability to work well with others in a professional and team-oriented environment.\n28. Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.\n29. Ability to relate to the public regardless of ethnic, religion and economic status.\n30. Excellent communication skills.\n31. Willingness to travel.\n32. Strong planning and organizational skills.\n33. Problem analysis and critical thinking skills.\n34. Excellent customer service skills.\n35. Knowledge of the following (but not limited to), preferred:\nMy Health LA PPO’s HMO’s\nMedicare Family PACT CPSP\nMedi-Cal Fee-for-Service CHDP\nManaged Care Plans Every Woman Counts\n36. Must maintain patient confidentiality in accordance with clinic policy and HIPPA guidelines.\nMin (For Export)\n22.00Max (For Export)\n22.00","description_format":"text","description_chars":8324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-23T18:58:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ccalac-phone-operator","json_url":"https://alion.io/job/ccalac-phone-operator.json","meta":{"generated_at":"2026-10-27T16:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2445671},"rest":"https://alion.io/mcp/rest/get_company?id=2445671"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccalac-phone-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccalac-phone-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccalac-phone-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccalac-phone-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccalac-phone-operator"}]}