{"id":3419641,"url":"https://alion.io/job/ccc-intelligent-solutions-associate-help-desk-analyst","title":"Associate Help Desk Analyst","company":{"id":58490,"name":"CCC Intelligent Solutions","domain":"cccis.com","url":"https://alion.io/company/ccc-intelligent-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:36:02Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T07:58:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The hourly rate is:\n$24.88 - $29.89 per hourThis position is bonus and/or commission eligible.\nCCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollarinsurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’repushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Throughpurposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.\nThe Role\nThe CCC IT Help Desk Technician provides local and remote technical support for employees and contractors. Candidates should combine strong technical and customer service skills with a passion for technology and helping people. As a front-line representative of IT, the technician resolves common technical issues and supports assigned services while maintaining CCC’s standards for customer value. The CCC IT Help Desk supports Windows PCs, Macs, iPads and other mobile devices, Microsoft 365, Microsoft Entra ID access and authentication, video conferencing, printers, and other common workplace technology.Key Responsibilities:\nHandle Tier 1+ help desk escalations through tickets, email, (phone- required).\nTracking, routing and redirecting issues to correct resources \nFollow up on outstanding requests and ensure timely resolution \nWalk customers through problem solving process \nEnsure proper recording, documentation, and closure utilizing Total Call Ownership \nRecommended procedure modifications or improvements \nMaintain and update existing Microsoft Entra ID user accounts, group memberships, and assigned access, and configure hardware as part of new-hire onboarding and ongoing support processes\nProvision, configure, troubleshoot, and support end-user hardware, including Windows PCs, Macs, iPads, and related peripherals\nSupport iPad enrollment, application access, connectivity, updates, and common mobile-device issues using approved device-management tools and processes\nTroubleshoot Microsoft Entra ID sign-in, multifactor authentication, password, group membership, and access issues; escalate identity and security concerns according to established procedures\nSetup and support of desktop applications \nProvision and support of end user VOIP telephony equipment \nSupport wired and wireless networks \nDocumenting and expanding the ticketing and internal knowledge base \nSupport audio, video, and telepresence equipment in conference rooms \nOther duties may be added and/or assigned as needed \nRequirements:\nProven working experience in providing help desk support, Live phone troubleshooting required. \nAbility to learn and pick up concepts quickly \nWorking knowledge of Windows 11, macOS, iPadOS, and Microsoft 365\nExperience maintaining and updating existing Microsoft Entra ID and Active Directory user accounts, group memberships, authentication settings, and access preferred\nExperience supporting Mac and PC hardware, iPads and other mobile devices, printers, scanners, and computer peripherals\nClient PC connectivity - ethernet, TCP/IP\nStrong customer service and troubleshooting skills \nAbility to communicate technical information, both verbal and written to a wide range of end-users. \nExperience working with virtual / remote staff members \n2+ years experience working in a Windows/Mac/environment \nInterview Policy & Privacy Notice:\nA video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.\nAbout CCC's Commitment to Employees:\nCCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.\nAt CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.\nCCC offers competitive compensation and benefits to support you and your families, including:\n401K Match\n\nPaid time off\n\nAnnual Incentive Plan Performance Bonus\n\nComprehensive health insurance\n\nAdoption Assistance\n\nTuition Reimbursement\n\nWellness Programs\n\nStock Purchase Plan options\n\nEmployee Resource Groups\n\nFor more information about our benefits, please check out our careers site.\nHere, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here\nIf you require reasonable accommodation to complete a job application, please contact (800) 621-8070.","description_format":"text","description_chars":5532,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-28T20:36:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:9","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/ccc-intelligent-solutions-associate-help-desk-analyst","json_url":"https://alion.io/job/ccc-intelligent-solutions-associate-help-desk-analyst.json","meta":{"generated_at":"2026-11-01T11:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58490},"rest":"https://alion.io/mcp/rest/get_company?id=58490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccc-intelligent-solutions-associate-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccc-intelligent-solutions-associate-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccc-intelligent-solutions-associate-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccc-intelligent-solutions-associate-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccc-intelligent-solutions-associate-help-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419641}},{"tool":"search_jobs","arguments":{"company":"cccis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419641},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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