{"id":3993187,"url":"https://alion.io/job/ccc-intelligent-solutions-external-communications-manager","title":"External Communications Manager","company":{"id":58490,"name":"CCC Intelligent Solutions","domain":"cccis.com","url":"https://alion.io/company/ccc-intelligent-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:17:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Salary range is:\n$94,890.40 - $140,000.00This position is bonus and/or commission eligible.\nCCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollarinsurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’repushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Throughpurposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.\nThe Role\nAs Manager, External Communications, you will help bring CCC's external communications strategy to life through content development, media relations, thought leadership and announcement execution. Working closely with the Director, External Communications, you will help transform business priorities, research, product innovations, and industry insights into compelling stories that strengthen CCC's reputation and visibility across the insurance and automotive ecosystem.This role is best suited for a communicator who enjoys building and delivering programs as much as helping shape them. Working within the external communications strategy established by the Director, you will own defined projects end-to-end, develop the materials that power the team’s work, and turn announcements, research, executive appearances and media opportunities into coordinated programs across earned, owned, executive, employee and partner channels. We measure success by impact, not activity: the right story, in the right place, reaching the audiences that matter most to CCC.\nKey Responsibilities:\nContent development\nCreate clear, compelling content across press releases, media pitches, newsroom stories, bylined articles, Q&As, talking points, briefing materials and social channels, with strong news value, proof points and executive or customer perspectives.\nTailor messages for insurer, repairer, automaker and consumer audiences while protecting CCC's position as a neutral partner across the network.\nKeep media resources for the newsroom updated, including the company fact sheet, media kit and other key content.\nAnnouncements and amplification\n In partnership with the Director and PR agency, support execution of communications plans for launches, partnerships, events and other business milestones, including press materials, media lists, embargo coordination and launch-day plans.\nTurn CCC research and insights into newsworthy stories and extend their reach through earned, owned and shared channels.\nManage routine announcements, such as packaged product updates and partner press releases, through Legal, Investor Relations and Product approvals.\nLead amplification planning and execution for key announcements, research, speaking engagements, podcasts and media opportunities, developing content packages across executive, newsroom, employee, social and partner channels to maximize visibility and engagement.\nSupport coverage tracking and results reporting for key announcements, setting clear expectations with executives before launch and sharing outcomes afterward.\nMedia relations\nBuild and maintain relationships with insurance, collision repair, and automotive trade reporters; develop pitches, coordinate responses to inbound inquiries, and help identify timely media opportunities.\nFollow news, industry trends and competitor activity to identify timely story angles, and connect CCC's business priorities to the conversations reporters are already having.\nManage the media relations inbox, coverage tracker, and media lists.\nLeadership and SME visibility\nIdentify subject matter experts across CCC with perspectives that can strengthen the company’s external voice and help develop their ideas into authentic social and thought leadership content\nDevelop visibility opportunities and content for executives and subject matter experts, including thought leadership, leadership platforms and forums, speaking opportunities, contributed articles and social content, in partnership with the Director and other key marketing stakeholders.\nPrepare and support executives and subject matter experts for interviews, speeches, panels, podcasts and briefings.\nExtend executive and SME perspectives and appearances, as well as CCC research and earned media, into high-impact content across owned and social channels.\nProjects, operations and monitoring\nOwn selected projects from planning through execution, keeping workstreams organized, stakeholders informed, and deliverables on schedule.\n Identify award and speaking opportunities that showcase CCC’s business, products, people and customer successes; manage the awards and speaking calendar; and develop strong submissions in partnership with internal teams and the PR agency.\nPartner with CCC’s PR agency on day-to-day execution, maintaining the team’s communications punch list, tracking deliverables, opportunities and outstanding actions, and helping keep workstreams moving against priorities established by the Director.\nMonitor media, competitor and industry activity to identify storytelling opportunities and flag emerging reputational issues; support issues and crisis response as directed.\nTrack results including coverage, awards, share of voice, and message pull-through, using insights to strengthen future communications.\nRequirements:\n5 to 8 years of experience in communications, media relations, public relations or a related field. Experience in insurance, financial services, technology or another highly regulated industry is strongly preferred, but we welcome strong communicators from other industries who bring a desire to learn.\nExceptional writing and editing skills. You can develop strong original drafts, adapt to different executive voices, and use AI thoughtfully while maintaining accuracy, originality, and quality.\nStrong news judgment and storytelling instincts, with the ability to identify compelling angles, connect business priorities to timely conversations and translate complex or technical information into clear, audience-appropriate communications.\nExperience supporting media relations, developing pitches and building relationships with trade, business or B2B reporters.\nExperience developing executive communications and visibility content, including thought leadership, speaking support, social content and briefing materials.\nStrong project management skills and a record of moving multiple workstreams from concept through execution in a collaborative, fast-moving environment.\nSound judgment when navigating sensitive, legal, regulatory, or reputational considerations, including knowing when to seek input or escalate an issue.\nBachelor’s degree in communications, public relations, journalism, marketing or a related field, or equivalent professional experience.\nPreferred Qualifications\nExperience communicating about technology, AI, software, or other complex B2B products and topics.\nExperience turning earned media, research, executive appearances and other communications moments into compelling content across owned, social and emerging channels.\nExperience supporting issues or crisis communications, including drafting statements, media responses, and talking points under tight timelines.\nInterview Policy & Privacy Notice:\nA video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.\nAbout CCC's Commitment to Employees:\nCCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.\nAt CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.\nCCC offers competitive compensation and benefits to support you and your families, including:\n401K Match\n\nPaid time off\n\nAnnual Incentive Plan Performance Bonus\n\nComprehensive health insurance\n\nAdoption Assistance\n\nTuition Reimbursement\n\nWellness Programs\n\nStock Purchase Plan options\n\nEmployee Resource Groups\n\nFor more information about our benefits, please check out our careers site.\nHere, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here\nIf you require reasonable accommodation to complete a job application, please contact (800) 621-8070.","description_format":"text","description_chars":9410,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-10T00:17:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 78 · green card filings: 34","filings_12m":78,"filings_prev_12m":68,"green_card_filings_12m":34,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T02:58:39Z"},"pay":null,"html_url":"https://alion.io/job/ccc-intelligent-solutions-external-communications-manager","json_url":"https://alion.io/job/ccc-intelligent-solutions-external-communications-manager.json","meta":{"generated_at":"2026-11-10T02:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58490},"rest":"https://alion.io/mcp/rest/get_company?id=58490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccc-intelligent-solutions-external-communications-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccc-intelligent-solutions-external-communications-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccc-intelligent-solutions-external-communications-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccc-intelligent-solutions-external-communications-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccc-intelligent-solutions-external-communications-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3993187}},{"tool":"search_jobs","arguments":{"company":"cccis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3993187},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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