{"id":2595703,"url":"https://alion.io/job/ccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations","title":"Lead, Product Documentation and Knowledge Operations","company":{"id":58490,"name":"CCC Intelligent Solutions","domain":"cccis.com","url":"https://alion.io/company/ccc-intelligent-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1070},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Hallucination","optional":false},{"name":"Jira","optional":false},{"name":"RAG","optional":true},{"name":"Semantic Search","optional":true},{"name":"Semantic Search","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T15:31:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Salary range is:\n$106,277.25 - $135,000.00This position is bonus and/or commission eligible.\nCCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollarinsurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’repushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Throughpurposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.\nThe Role\nCCC is building a Product Documentation & Structured Knowledge function to bring consistency, quality, and trust to how product information is created, maintained, and used across the organization. This role will begin with hands-on ownership of release notes and changelogs and expand into building the structured, AI-ready product source of truth that internal teams, customer-facing teams, and future AI-enabled systems can rely on instead of recreating their own versions of product truth.The Lead, Product Documentation & Knowledge Operations will own the operating model, standards, and roadmap for this function. This is a highly hands-on role while the function is small: you will author, organize, and systematize content directly before scaling the function into broader team leadership.\nKey Responsibilities:\nThe documentation operating model - end to end: intake, review, approval, publishing, maintenance, and health metrics. You own release notes and changelogs hands-on from day one and build the workflow that makes them consistent and repeatable. \nProduct documentation standards - structure, voice, taxonomy, metadata, templates, versioning, source-of-truth governance, and AI-ready content requirements. \n Confluence governance and content architecture - you own the top-level information architecture, taxonomy, and governance standard for the instance. Product documentation is your primary domain; other functions publishing to Confluence (including Product Comms) conform to the standard you set. \nWorkflow integration - connect documentation to Jira, Confluence, quarterly launch readiness, and required stakeholder reviews, in partnership with Product Operations and P&T leadership. \nResponsible-AI documentation practice - source traceability, approved input usage, hallucination checks, human review, compliance review paths, and accountable publishing decisions. \nDownstream trust and reuse - ensure Learning Services, Marketing, Implementation, Markets, Enablement, Support, and Client Success consume one trusted source rather than rebuilding product truth. Run periodic audits for freshness, findability, source alignment, and reuse readiness. \nThe team, as the function scales - hiring, onboarding, coaching, prioritization, capacity planning, and quality standards for technical writers. \nRequirements:\nHands-on experience writing release notes, changelogs, and product or technical documentation - precise, economical, and accurate under deadline. \nExperience setting documentation standards and governance and scaling structured-content practices; mentoring or leading writers is a plus at this stage and expected as the function grows. \nStrong audience judgment: how product knowledge should be tailored, governed, and reused across product, engineering, and customer-facing teams. \nComfort operating without a runbook - you create the structure, decision rights, operating rhythms, and governance the function needs. \nFluency in Jira and Confluence, including how product and engineering teams use them to track work and connect it to structured knowledge. \nFamiliarity with AI-assisted content workflows, semantic search, retrieval-augmented generation, and structured/AI-ready content - plus the judgment to use AI to accelerate the work without sacrificing accuracy, source validation, human accountability, or compliance. \nAbility to recognize when content needs review from Legal, Privacy, Security, or AI Trust. \nNice to have: familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture; experience documenting complex B2B SaaS in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments.\nInterview Policy & Privacy Notice:\nA video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.\nAbout CCC's Commitment to Employees:\nCCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.\nAt CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.\nCCC offers competitive compensation and benefits to support you and your families, including:\n401K Match\n\nPaid time off\n\nAnnual Incentive Plan Performance Bonus\n\nComprehensive health insurance\n\nAdoption Assistance\n\nTuition Reimbursement\n\nWellness Programs\n\nStock Purchase Plan options\n\nEmployee Resource Groups\n\nFor more information about our benefits, please check out our careers site.\nHere, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here\nIf you require reasonable accommodation to complete a job application, please contact (800) 621-8070.","description_format":"text","description_chars":6405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-15T07:09:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":32,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations","json_url":"https://alion.io/job/ccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations.json","meta":{"generated_at":"2026-10-20T20:08:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58490},"rest":"https://alion.io/mcp/rest/get_company?id=58490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccc-intelligent-solutions-lead-product-documentation-and-knowledge-operations"}]}