{"id":2394566,"url":"https://alion.io/job/ccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance","title":"Sr. Data Analyst, Customer Analytics (Insurance)","company":{"id":58490,"name":"CCC Intelligent Solutions","domain":"cccis.com","url":"https://alion.io/company/ccc-intelligent-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":560},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"AI Agents","optional":true},{"name":"dbt","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-12T22:18:08Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T11:20:17Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollarinsurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’repushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Throughpurposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.\nThe Role\nThe Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base. The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data.This role is critical to building a scalable Client Analytics function that helps CCC’s Client Success organization move from reactive reporting to proactive, insight-led client partnership. The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes.\nSalary range is:\n$$84,724 - $120,000.00\nThis position is bonus and/or commission eligible.\nKey Responsibilities:\nInsight development to improve customer performance and Connect analytics outputs to measurable outcomes such as product adoption, expansion opportunity, operational efficiency, and client satisfaction\nDesign, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement\nOwn core dashboards and repeatable analytics and reporting deliverables\nContributes measurable improvements in reporting efficiency, client insight quality, and adoption analytics\nCross-functional partnership with Client Success leadership, Product, Sales, and Operations\nAdvanced analytics: regression, clustering, predictive modeling for customer behavior forecasting\nData governance and quality monitoring\nStakeholder communication - translating complex findings into clear narratives\nProcess improvement and analytics workflow automation\nRequirements:\n5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)\nAdvanced SQL skills\nProficiency in Tableau, Power BI, Looker, or similar BI tools\nStatistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)\nPython or R for data analysis and automation\nExceptional communication skills\nBachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field\nPreferred Qualifications\nInsurance or insurtech industry experience\nModern data stack tools (dbt, BigQuery, Snowflake)\nPredictive/prescriptive analytics and AI/ML-assisted analysis exposure\nExperience building customer health scores, churn models, or adoption analytics\nCRM platform familiarity (e.g., Salesforce)\nAI literacy including prompt engineering and understanding of agentic AI frameworks\nIntellectual curiosity, ownership mentality, collaboration, adaptability, business acumen\nJudgment, communication, and stakeholder translation skills (per Gartner's \"questionneer\" concept)\nInterview Policy & Privacy Notice:\nA video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.\nAbout CCC's Commitment to Employees:\nCCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.\nAt CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.\nCCC offers competitive compensation and benefits to support you and your families, including:\n401K Match\n\nPaid time off\n\nAnnual Incentive Plan Performance Bonus\n\nComprehensive health insurance\n\nAdoption Assistance\n\nTuition Reimbursement\n\nWellness Programs\n\nStock Purchase Plan options\n\nEmployee Resource Groups\n\nFor more information about our benefits, please check out our careers site.\nHere, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here\nIf you require reasonable accommodation to complete a job application, please contact (800) 621-8070.","description_format":"text","description_chars":5480,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-12T22:18:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":40,"reasons":["conf:18","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance","json_url":"https://alion.io/job/ccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance.json","meta":{"generated_at":"2026-10-26T12:40:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58490},"rest":"https://alion.io/mcp/rest/get_company?id=58490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccc-intelligent-solutions-sr-data-analyst-customer-analytics-insurance"}]}