{"id":2595701,"url":"https://alion.io/job/ccc-intelligent-solutions-technical-product-documentation-specialist","title":"Technical Product Documentation Specialist","company":{"id":58490,"name":"CCC Intelligent Solutions","domain":"cccis.com","url":"https://alion.io/company/ccc-intelligent-solutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":241000,"period":"year","method":"role_country_seniority_unknown","sample_n":6443},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T15:31:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Salary range is:\n$62,623.97 - $75,000.00This position is bonus and/or commission eligible.\nCCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollarinsurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’repushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Throughpurposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.\nThe Role\nCCC Intelligent Solutions is a leading cloud platform for the property and casualty insurance economy, connecting insurers, repairers, automakers, part suppliers, lenders, and more. We are looking for a Product Documentation Specialist to join a new Product Documentation and Structured Knowledge function focused on improving the quality, consistency, and usability of product knowledge across the organization.In this role, you will write release notes, changelogs, and product documentation for assigned product teams while helping shape the standards, templates, and workflows that support scalable documentation practices. You will partner closely with Product, Engineering, Product Operations, Design, and downstream teams to ensure product changes are communicated clearly, accurately, and in alignment with approved source material.\nKey Responsibilities:\nWrite, review, and publish release notes and changelogs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences. \nPartner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know. \nApply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source. \nSupport the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement. \nConnect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews. \nIdentify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements. \nUse AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices. \nFlag content that may require Legal, Privacy, Security, or AI Trust review prior to publication. \nRequirements:\nExperience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples required. \nStrong audience judgment with the ability to translate technical detail into clear, audience-appropriate content. \nExcellent written communication skills, with precise, concise writing that maintains accuracy under deadline. \nAbility to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment. \nExperience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge. \nPractical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment. \nUnderstanding of documentation governance concepts, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content. \nPreferred Qualifications\nFamiliarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture is a plus. Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments is also preferred.\nInterview Policy & Privacy Notice:\nA video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.\nAbout CCC's Commitment to Employees:\nCCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.\nAt CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.\nCCC offers competitive compensation and benefits to support you and your families, including:\n401K Match\n\nPaid time off\n\nAnnual Incentive Plan Performance Bonus\n\nComprehensive health insurance\n\nAdoption Assistance\n\nTuition Reimbursement\n\nWellness Programs\n\nStock Purchase Plan options\n\nEmployee Resource Groups\n\nFor more information about our benefits, please check out our careers site.\nHere, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here\nIf you require reasonable accommodation to complete a job application, please contact (800) 621-8070.","description_format":"text","description_chars":6130,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-15T07:09:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ccc-intelligent-solutions-technical-product-documentation-specialist","json_url":"https://alion.io/job/ccc-intelligent-solutions-technical-product-documentation-specialist.json","meta":{"generated_at":"2026-10-20T16:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58490},"rest":"https://alion.io/mcp/rest/get_company?id=58490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccc-intelligent-solutions-technical-product-documentation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccc-intelligent-solutions-technical-product-documentation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccc-intelligent-solutions-technical-product-documentation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccc-intelligent-solutions-technical-product-documentation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccc-intelligent-solutions-technical-product-documentation-specialist"}]}