{"id":1509805,"url":"https://alion.io/job/cceasternwa-consumer-care-coordinator","title":"Consumer Care Coordinator","company":{"id":1974137,"name":"Catholic Charities Eastern Washington","domain":"cceasternwa.org","url":"https://alion.io/company/cceasternwa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spokane, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Transfer Learning","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-20T17:36:21Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"WE OFFER EXCELLENT BENEFITS:\nFREE Employee Medical Insurance\nFREE Employee Dental Insurance\nFREE Employee Vision Insurance\nSick leave (8 hours of paid sick leave per month)\nVacation (Minimum of 2 weeks paid vacation)\nDiscounted health memberships\nRetirement (Employer contribution - 3% contribution and an additional 3% employer match)\nFREE Long-Term Disability Insurance\nFREE Life Insurance\n13 Paid Holidays\nMission of Catholic Charities\nFeed the hungry, heal the hurting, welcome the stranger.\nCCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.\nJob Summary\nThe Consumer Care Coordinator provides essential support and service coordination for individuals seeking behavioral health services, ensuring efficient intake, referral, placement, and discharge processes. This role manages front office operations, including phone lines, visitor reception, scheduling, and calendar coordination for staff and leadership. Responsibilities also include preparing correspondence and reports, verifying insurance, supporting billing functions, processing invoices, and maintaining accurate databases and tracking systems to enhance office efficiency.\nServing as a liaison between CBHS, WISe, Rising Strong and other CCEW programs, and external partners, this position requires strong organizational skills, the ability to prioritize in a fast-paced environment, and sound independent judgment. The ideal candidate is detail-oriented, demonstrates critical thinking, and maintains a calm, professional demeanor when working with individuals experiencing behavioral health conditions.\nJob Duties/Responsibilities\nTo perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.\nIn accordance with intake criteria, provide compassionate, timely and efficient admission services for all individuals seeking Community Behavioral Health (CBHS) services. Provide appropriate referrals for those individuals CBHS is unable to serve.\nOversee service requests to meet regulatory Medicaid and other insurance requirements including client enrollment, insurance authorization and billing requirements, compliance documentation, and client discharge.\nTriage all phone calls for timely resource referral, determination of eligibility, and appropriate clinical assignment to staff counselors for intake evaluation.\nCollaborate with the Rising Strong Partnership and other programs within Catholic Charities Eastern WA (CCEW) to support admission and discharge processes, including coordinating documentation and client assignments to ensure seamless service delivery across programs; ensure all required documentation meets clinical and authorization requirements while maintaining and tracking related data.\nAbility to connect with a diverse population, communicating effectively with persons experiencing mental health, substance misuse conditions.\nKnowledge of Privacy and Security laws and able to maintain Privacy and Security procedures for all persons entering and exiting the CBHS area.\nOversee call log and track data necessary for successful program management and prepare reports. Manage some employees onboarding and offboarding documents.\nCompile, submit and track all assigned billings for all program services. Prepare case tracking status reports and statistical and management information reports as assigned. \nRefer crisis calls to appropriate CBHS clinician, or Frontier Behavioral Health Crisis Response Services, and, when appropriate, other community resources.\nPrepare all requested quarterly statistical and CQI reports; maintain all necessary database programs.\nProvide clerical and administrative support to the Program Manager and VP of Behavioral Services.\nImplement changes in agency, local, state, and federal regulations or policies and procedures, responds to all requests as per Program Manager.\nPrepare handouts, updates for staff, and take minutes at all staff meetings.\nUses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and 42 CFR, Pt 2.\nBe able to integrate privacy and security requirements as they pertain to front desk duties and information sharing to ensure program and clinical integrity.\nWill regularly utilize all forms of HIPAA Compliant communication (email, text, phone, zoom, etc.) and database practices necessary for this position and as directed by supervisor on a daily basis.\nAs a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.\nCollaborate with service vendors to ensure timely payments by creating and submitting payment requests for vendors, staff, volunteers, and other related parties; resolve any issues that arise and ensure all required documentation, approvals, and logging are completed for accurate and timely processing.\nPerform as a team member to assure that productivity outcome measures are achieved\nOther duties as assigned.\nAdhere to the tenets of Catholic Social Teaching and Catholic Doctrine.\nPerforms related functions necessary to support the mission and core values of Catholic Charities.\nJob Qualifications\nTo perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.\nEducation/Experience:\nto perform this job successfully, an individual must have an Associate or Bachelor’s Degree Business Management, Office Management, or other related field, and 2-3 years’ work experience. Knowledge of behavioral healthcare office and billing procedures preferred. Knowledge of social and educational resources in the greater Spokane area preferred. Ability to work with an Electronic Medical Records system, create Excel and Word documents, work in SharePoint, Outlook, Teams, and Zoom.\nCertificates/Licenses: to perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.\nPhysical Abilities:to perform this job successfully, an individual must be able to:\nRegularly sit, stand, climb, walk, hear/listen, talk\nFrequentlylift up to 10 pounds, pull/push, carry, grasp, reach\n\nOccasionally crawl, stoop, kneel\nClearly see 20+ feet, with or without corrective lenses, ability to focus\nMental & Other Skills/Abilities:To perform this job successfully, an individual must have the:\nAdaptability: adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.\nAnalytical Ability: to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.\nAttendance: ability to consistently arrive and be able to work as scheduled.\nComputer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Ability to work with computerized databases and knowledge of billing procedures and filing procedures.\nDependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.\nInterpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to ask questions and gather information in a non-threatening manner. Ability to respond in a gentle and professional manner to persons experiencing emotional trauma or crisis. \nJudgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.\nLanguage Ability: to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Ability to apply screening criteria in order to determine appropriateness for services.\nMathematical Ability: to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nMotor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.\nProblem Solving Ability: to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.\nQuality Management: to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.\nReasoning Ability: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nSupervisory Skills:thisjob has no direct supervisory responsibilities.\nWorkplace Environmental Conditions\nWhile performing the essential duties/responsibilities of this job, the employee will be:\nNoise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.\nExposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.","description_format":"text","description_chars":11036,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-30T07:29:46Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":26,"expected_fill_days":50,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/cceasternwa-consumer-care-coordinator","json_url":"https://alion.io/job/cceasternwa-consumer-care-coordinator.json","meta":{"generated_at":"2026-10-21T00:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1974137},"rest":"https://alion.io/mcp/rest/get_company?id=1974137"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcceasternwa-consumer-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcceasternwa-consumer-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcceasternwa-consumer-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cceasternwa-consumer-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcceasternwa-consumer-care-coordinator"}]}