{"id":1609569,"url":"https://alion.io/job/ccl-implementation-manager","title":"Implementation Manager","company":{"id":1043527,"name":"CCL","domain":"ccl.org","url":"https://alion.io/company/ccl-4","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-22T16:05:37Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-26T14:51:26Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"General Summary\nCenter for Creative Leadership (CCL) is a US-based, world-renowned provider of leadership research, coaching, and consulting with over 50 years of experience, dedicated to advancing the understanding, practice, and development of leadership for the benefit of society worldwide. CCL has a Global Capability Center in India which hosts roles across CCL’s Global locations and within this organization. The Implementation Manager is accountable for the successful execution of client accounts across multiple levels of customization and lines of business. Acts as a strategic operations partner to the sales team in pre-sales activities; providing thought partnership for scope, resourcing, and logistics. Manages all aspects of assigned accounts to ensure work is completed on time and within scope; has overall responsibility for ensuring scope management, schedule internal/external staffing, outside vendors and contract deliverables. Guides and manages event production criteria and overall account performance.\nPrincipal Duties & Responsibilities\nClient Engagement & Project Management:\nManages a portfolio of client accounts and has overall accountability ensuring exceptional client experience and the successful execution of all contracted activities. \nSets strategic direction for and execute large-scale complex projects, e.g., multi-cohort, global delivery from contracting to program close. Manages all aspects of the agreed upon service levels.\nProactively assesses project risks (e.g., loss of revenue, loss of reputation, successful execution of contract deliverables) and partners with teams to develop mitigation strategies and resolutions.\nSecures resourcing for all phases of the project (people, facilities, vendors, hotels, materials)\nServes as the operations partner in multiple client account teams with diverse levels of complexity and customized program designs.\nDrives alignment within client teams by regularly communicating milestones & contractual scoping deliverables as well as building trust with internal and external partners.\nManages achieving project milestones on multiple projects simultaneously in collaboration with internal and external stakeholders to achieve timely execution of deliverables. \nManages stakeholders’ communication (internal and external). Listens, speaks, and writes professionally and consistently for maximum impact.\nPartners with client to develop the project level communication plans as needed (e.g., welcome letters, pre-work letters, logistics, ).\nResponsible for appropriately delegating the timely entry of project level data into required CCL Confirms the data is maintained and updated regularly to ensure accurate enterprise reporting (financial, logistics, and more).\nEnsures a seamless transition of client engagement logistic to the assigned Event Producers. \nAccountable for project closing activities to include expense reconciliation, client invoice, session evaluation, delivery team debrief, client debrief, and other actions as Provide summary update to appropriate leadership and client team partners as required.\nMonitors scope and notifies team when margin target is at risk and adjustments are required.\nSpecific Knowledge, Skills & Abilities\nBusiness & Financial Acumen: Understands project financials, analysis, and performance metrics; ability to analyze and reconcile financial variances; know and understand how to drive client value; ability to prioritize the work; balances decisions around client needs, internal needs, and account \n Process Discipline: Understands process as critical to consistent client satisfaction. Always conscious of the processes and procedures; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right \nCritical Thinking & Sound judgement: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Knows when to ask for help or clarify Identifies and implements solutions to problems.\nExemplary Communication Skills: Listens, speaks, and writes clearly and consistently for maximum impact. Ability to influence and advocate a point of view with both internal and external customers when situation requires a strong Ability to say no when appropriate.\nClient Focus: Creates a “customer first” environment to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; builds a strong professional relationship with the client; provides timely communication and relevant information to meet client \nLearning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations\nDigitally Savvy: Use information in various digital formats effectively and efficiently to perform job tasks\nVirtual Leadership: Strong interpersonal skills; ability to articulate clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture \nEducation and Experience\nBachelor’s degree \n3-5 years of project management, program management or relevant \nStrong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams).\nExperience with Virtual Meeting platforms (Zoom, WebEx, Microsoft Skype for Business, ) a plus.\nExtensive knowledge of the project/program management. Program Management Professional (PgMP)® or Project Management Professional (PMP)® certifications preferred but not required.\nOther Requirements/Experience\nSome travel may be required, primarily to various CCL locations and select client sites.\nBenefits\nEmployer-paid insurance\nFlexi Benefit\nPaid time off and paid holidays","description_format":"text","description_chars":6304,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Corporate Training","Corporate Trainings"],"lifecycle":[{"event":"open","at":"2026-10-01T20:09:42Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.424,"p_room":0.35,"age_days":33,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ccl-implementation-manager","json_url":"https://alion.io/job/ccl-implementation-manager.json","meta":{"generated_at":"2026-10-26T15:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1043527},"rest":"https://alion.io/mcp/rest/get_company?id=1043527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccl-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccl-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccl-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccl-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccl-implementation-manager"}]}