{"id":4170054,"url":"https://alion.io/job/ccr-sales-operations-analyst","title":"Sales Operations Analyst","company":{"id":2199016,"name":"CCR","domain":"ccr.com","url":"https://alion.io/company/ccr-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:29:34Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T14:29:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nCCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications. We design and manufacture high-efficiency refrigeration systems, display cabinets, mechanical systems, and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs. We combine engineering excellence, disciplined execution, and customer focus to deliver complex programs that support our growth strategy across regions and markets.\nThe Sales Operations Analyst plays a crucial role in supporting the field-based sales team. This position is responsible for updating the CRM and customer portals, liaising with customers to provide key information, conducting various sales activities, and managing supplier engagements. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.\nResponsibilities\nCustomer Support:\nAct as the primary point of contact for customers regarding product information, order status, and general inquiries.\nProvide timely and accurate information to customers to support the sales process and record tasks in CRM.\nHandle customer complaints and provide appropriate solutions, ensuring a positive customer experience. \nCRM Management:\nMaintain and update customer records in the CRM system with accurate and current information.\nTrack and analyze customer interactions and sales activities to support the sales team’s strategy.\nGenerate and distribute CRM reports to the sales team and management as required.\nCross reference CRM data with that on customer portals.\nSales Activities:\nCoordinate and follow up on sales activities, including sending proposals, quotes, and product information to customers as requested by Strategic Sales Managers.\nSupport the sales team in preparing for meetings, presentations, and trade shows.\nSupplier Engagement:\nLiaise with suppliers to obtain product information, pricing, and availability.\nCoordinate with suppliers to ensure timely delivery of products and resolve any issues related to supply chain management.\nMaintain strong relationships with suppliers to support the sales process and ensure high-quality service delivery.\nBusiness Operation Support:\nDelivery support and supplier/customer engagement.\nCommissioning planning and wider team collaboration to schedule onsite dates effectively\nPO/invoice/project tracking alongside Internal BPO team\nQualifications\nBachelor’s degree in business, Marketing, or a related field. \nA minimum of 3 years of experience in inside sales or customer service.\nExcellent verbal and written communication skills.\nStrong organizational and multitasking abilities.\nProficiency in using CRM software (e.g., Salesforce), MS Office (Excel), and Power BI\nAbility to work independently and as part of a team\nHigh level of attention to detail and accuracy\nResilience and a can-do attitude\nA passion for winning and taking ownership of tasks","description_format":"text","description_chars":3024,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cold Chain","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-12T14:29:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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