{"id":2356709,"url":"https://alion.io/job/ccr-service-dispatcher-and-technical-support","title":"Service Dispatcher and Technical Support","company":{"id":2199016,"name":"CCR","domain":"ccr.com","url":"https://alion.io/company/ccr-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T14:54:41Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T23:38:22Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Overview\nThe Service Dispatcher & Technical Support is responsible for providing on-site aftermarket support, equipment installation, maintenance, repair, and upgrade services while delivering a high standard of customer service. The role serves as a key point of contact for customers, addressing service-related inquiries, resolving basic service and billing issues, and ensuring customer satisfaction. Working under direct supervision, the Customer Service Technician applies established procedures and basic technical knowledge to support customers and internal stakeholders while maintaining accurate service records and documentation.\nResponsibilities\nPerform on-site installation, maintenance, servicing, troubleshooting, and upgrades of customer equipment.\nProvide technical guidance and instruction to customers and internal employees regarding product and equipment operation.\nDeliver professional and timely customer service, ensuring a positive customer experience.\nRespond to customer inquiries regarding product availability, maintenance requirements, and order status.\nResolve basic customer service and billing-related issues in accordance with established procedures.\nCollect and maintain accurate customer information, including contact details, product specifications, and order requirements.\nAct as the primary customer interface for service-related requests and equipment support.\nSupport sales teams by addressing customer concerns and identifying potential service and aftermarket opportunities.\nDocument customer interactions, inquiries, complaints, and actions taken in relevant systems.\nMaintain records of service activities and customer communications to support quality and process improvements.\nEscalate complex technical or customer issues to higher-level support teams when required.\nFollow established service procedures, safety standards, and company policies.\nQualifications\nHigh School Diploma, Associate Degree (AA/AS), or equivalent post-secondary technical education.\nMinimum of 2 years of relevant experience in customer service, field service, technical support, equipment maintenance, or a related field.\nBasic technical knowledge of equipment installation, maintenance, and troubleshooting.\nStrong customer service orientation with the ability to handle customer inquiries and complaints professionally.\nEffective verbal and written communication skills.\nAbility to maintain accurate documentation and service records.\nStrong organizational skills and attention to detail.\nAbility to follow established procedures and work effectively under direct supervision.\nBasic problem-solving skills with the ability to escalate complex issues appropriately.\nProficiency with standard business applications and customer service systems.\nAbility to work collaboratively with customers, sales teams, and internal stakeholders.","description_format":"text","description_chars":2857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cold Chain","HVAC & 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