# Senior ROR Product Technical Support Engineer

Job Title: Senior ROR Product Technical Support Engineer Location: Remote Note: Candidates must be willing and comfortable to work night shifts. Job Summary: We are looking for a Senior Product Technical Support Engineer with strong hands-on debugging and problem-solving skills to support and troubleshoot a large-scale Ruby on Rails monolithic application. You will work across the application, database, integrations, and hosting layers to diagnose complex production issues and ensure a reliable customer experience. Key Responsibilities: · Troubleshoot complex production issues across Ruby on Rails, PostgreSQL, background jobs, APIs, and third-party integrations using logs, stack traces, database queries, and debugging tools. · Perform root cause analysis (RCA) for production incidents and work closely with Engineering, Product, QA, and Customer Support teams to drive issues to resolution. · Diagnose PostgreSQL issues including slow queries, data inconsistencies, database locks/deadlocks, connection issues, indexing, and data-related problems. · Troubleshoot REST APIs, webhooks, authentication, data synchronization, and third-party integrations, including Stripe and AWS S3. · Supp

- **Id**: 3801772
- **Url**: <https://alion.io/job/ccube-senior-ror-product-technical-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: inferred_company_offices
- **Hiring geo confidence**: inferred
- **Hiring countries**: IN
- **Hiring countries total**: 1
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T10:49:09Z
- **Last verified at**: 2026-11-05T10:49:09Z
- **Board verified**: no
- **Days open**: 4
- **Description format**: text
- **Description chars**: 3700
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4514114
- **Name**: Ccube
- **Domain**: ccube.com
- **Url**: <https://alion.io/company/ccube>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Amazon S3** — Optional: no
- **AWS** — Optional: no
- **Heroku** — Optional: no
- **PostgreSQL** — Optional: no
- **Rest API** — Optional: no
- **Ruby** — Optional: no
- **Ruby on Rails** — Optional: no
- **SQL** — Optional: no
- **Stripe** — Optional: no
- **CI/CD** — Optional: yes
- **Git** — Optional: yes
- **Incident Management** — Optional: yes
- **Linux** — Optional: yes
- **Unix** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 4

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T11:32:45Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Filed H-1B visas in the last two years; Filings 12m: 0

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 30
- **Reasons**: seen:3, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.