{"id":2554430,"url":"https://alion.io/job/ccyp-digital-analyst-ii","title":"Digital Analyst II","company":{"id":2117176,"name":"Ccyp","domain":"ccyp.org","url":"https://alion.io/company/ccyp-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leominster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:40:07Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T10:41:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Salary Grade : 16\nSUMMARY:\nProvides second-tier operational and technical support for Mutual Bancorp’s Digital Channels support team. Serves as the primary escalation point for complex support issues while assisting with application administration, vendor coordination, testing, system enhancements, and small to medium-sized projects. Acts as a subject matter expert for assigned digital banking solutions and mentors Digital Analyst I team members.\nESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:\nProvide first and second level support for digital banking applications, including Online Banking, Mobile Banking, Payments, Telephone Banking, and other digital channel services. \nManage the Digital Support ticket queue by resolving routine service requests within established service levels and escalating complex issues to senior analysts or vendors as appropriate.\nProcess user administration requests including system access provisioning, role changes, and deactivation following established procedures. \nMaintain departmental documentation including procedures, workflow documents, forms, and knowledge base articles.\nPrepare and maintain departmental reports, metrics, and operational tracking logs. \nMonitor digital banking systems for operational issues, outages and client impacting incidents, document findings, escalate issues appropriately, request root cause analysis when necessary, and communicate status updates to management.\nParticipate in small projects and departmental initiatives.\nSupport audit, compliance, and examination requests by gathering documentation and reports. \nComplete assigned monthly review of GL reconciliations and vendor invoices.\nAssist with routine product configuration updates, vendor forms, system maintenance activities, and administrative tasks. \nParticipate in User Acceptance Testing (UAT) for system enhancements, upgrades, new products, and releases by executing test scripts, documenting results, and reporting defects. \nCrosstrain with Digital Analysts to provide operational backup support. \nMaintain awareness of cybersecurity and fraud prevention best practices to help protect the Bank and customers.\nQUALIFICATIONS:\nEDUCATION & CERTIFICATIONS:\nBachelor’s degree in Business, Technology, Finance, or related field preferred; or equivalent banking/technology experience.\nKNOWLEDGE, SKILLS & ABILITIES:\nAdvanced knowledge of digital banking platforms and delivery channels. \nStrong understanding of web-based and mobile applications. \nWorking knowledge of HTML, CSS, Java, APIs, or related technologies preferred. \nIntermediate to advanced SQL and reporting experience. \nStrong knowledge of Microsoft O365 applications including Excel and Access. \nExperience with vendor management and project coordination. \nAbility to analyze operational and customer-impacting issues independently. \nPrior banking and digital platform experience preferred.\nCOMPETENCIES:\nMust have cyber security awareness to protect the digital environment, the Bank, and customers.\nProblem Solving \nCritical Thinking\nCustomer Service Orientation\nLeadership and Mentorship\nTechnology Savviness / Digital Enthusiast \nAdaptability and Flexibility \nProject Coordination \nVerbal and Written Communication \nCybersecurity Awareness \nAnalytical Thinking","description_format":"text","description_chars":3268,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-14T18:43:15Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/ccyp-digital-analyst-ii","json_url":"https://alion.io/job/ccyp-digital-analyst-ii.json","meta":{"generated_at":"2026-10-15T13:05:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2117176},"rest":"https://alion.io/mcp/rest/get_company?id=2117176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccyp-digital-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccyp-digital-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccyp-digital-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccyp-digital-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccyp-digital-analyst-ii"}]}