{"id":2539700,"url":"https://alion.io/job/ccyp-retail-administrative-coordinator","title":"Retail Administrative Coordinator","company":{"id":2117176,"name":"Ccyp","domain":"ccyp.org","url":"https://alion.io/company/ccyp-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyannis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:32:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T06:25:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Salary Grade : 14\nSUMMARY:\nThe Retail Administrative Coordinator plays a key role in supporting the operational efficiency, systems administration, and strategic initiatives of the Retail Banking division. Reporting to the Retail Services Officer, this position provides direct support to the greater Banking Services department ensuring alignment between technology, operations, and front-line execution.\nESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:\nSystems Administration and Optimization\nAdminister the day-to-day functionality, configuration, and support of the Bank’s workforce management and CRM systems. \nEnsure consistent and effective use of both platforms through standardized processes, reporting, training, and coaching. \nCollaborate with IT, Retail, and vendor partners to implement upgrades, test enhancements, and troubleshoot issues. \nDocument system workflows, maintain user permissions, and assist in the rollout of new features or modules. \nWorkforce Management and Scheduling Analytics\nOversee the workforce management software to ensure accurate scheduling, appointment availability, and staffing alignment across Banking Centers. \nMonitor trends in client traffic, appointment volumes, and staffing capacity to identify optimization opportunities. \nDevelop and distribute workforce and scheduling reports, highlighting actionable insights for leadership. \nRecommend strategies to improve resource allocation, appointment management, and service-level consistency. \nProvides support to the Retail Services Officer with float scheduling and redeployment or resources to ensure adequate staffing at all Banking Centers. \nCRM Administration and Optimization\nManage and enhance the Bank’s CRM system to improve front-line colleague efficiency and client relationship management.\nBuild and maintain dashboards, reports, and activity tracking to support coaching, performance measurement, and client engagement.\nPartner with Retail leadership to promote CRM adoption and ensure consistent usage across Banking Centers. \nBanking Services and Committee Support\nProvide administrative and project support to the Chief Banking Services Officer and the broader Banking Services team. \nCoordinate logistics, agendas, take minutes, and follow-up for key committees chaired by the CBSO, as needed. \nAssist in research, data compilation, and reporting to support decision-making and strategic initiatives. \nOperational and Administrative Support\nSupport Retail Administration operations, including scheduling, supply coordination, and budget tracking. \nReview Banking Center expense reimbursements and invoices in adherence with the Bank’s accounting standards. \nFacilitate onboarding and offboarding of staff, including technology requests and system access setup. \nCoordinate logistics and technology for Retail meetings, training sessions, and other events. \nProject Participation and Continuous Improvement\nParticipate in Banking Services and Retail Administration projects that enhance operational efficiency, technology utilization, client outreach and colleague support. \nIdentify and communicate process improvement opportunities to strengthen collaboration and workflow efficiency. \nOther Duties as Assigned\nPerform additional tasks and responsibilities as directed by the Retail Services Officer, Managing Director of Retail Services and the Chief Banking Services Officer \nQUALIFICATIONS:\nEDUCATION & CERTIFICATIONS:\nBachelor’s Degree preferred, or equivalent experience \nKNOWLEDGE, SKILLS & ABILITIES:\nThree years of Retail Banking or financial services experience \nStrong knowledge of MS Office product suite and the ability to quickly learn new software and applications. \nStrong communications skills. Ability to write in a clear, concise, organized, and convincing manner for the intended audience; using correct grammar, spelling, and punctuation. \nCOMPETENCIES:\nSystem savvy/Digital supporter \nDetail oriented \nCritical thinker \nEffective communicator \nProblem Solving \nAdaptability","description_format":"text","description_chars":4005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-14T15:17:03Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/ccyp-retail-administrative-coordinator","json_url":"https://alion.io/job/ccyp-retail-administrative-coordinator.json","meta":{"generated_at":"2026-10-15T09:34:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2117176},"rest":"https://alion.io/mcp/rest/get_company?id=2117176"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fccyp-retail-administrative-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fccyp-retail-administrative-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fccyp-retail-administrative-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ccyp-retail-administrative-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fccyp-retail-administrative-coordinator"}]}